Key Responsibilities: Manages, plans, coordinates, directs and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal and company regulations, policies and procedures. Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures are met in a timely and accurate manner. Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation. Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action as required; works with Company representatives in evaluating whether to renew the contract or not. Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely and accurate way. Lead, coach and manage others. Expected to advocate for front line employees and keep them positive and engaged. Serves as a representative of [redacted] at airport, community, and/or governmental functions as required. Professional development, and other related duties as assigned. Requirements Minimum Requirements: High school diploma or equivalent experience. Three years airline supervisory experience or five years in related field. Working knowledge of Immigration, Customs and related regulatory policies/procedures. Thorough knowledge of airline/airport ground-handling procedures and FAA regulations regarding terminal and ramp operations, security and safety Ability to communicate well; project professional and positive image to employees, the traveling public, governmental organizations and vendors. Computer literate (Word, Excel, Access, Sabre, Outlook). Ability to become a certified Ground Security Coordinator (GSC). Project development and management experience. Detail oriented with proven ability to successfully manage a budget. Ability to successfully manage multiple projects. Must demonstrate initiative, be self-motivated with high energy. Ability to build teams with employees and vendor staff and possess excellent interpersonal skills. Ability to work with all levels of employees across all disciplines. Must possess and demonstrate mutual respect, personal integrity and honesty. High school diploma or its equivalent, college degree preferred. Must be flexible and adapt well to change. Preferred Requirements: Bachelor\'s degree. About [redacted] Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i. Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide. [redacted], Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook ([redacted]), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page. For media inquiries, please visit [redacted]’ online newsroom.