POSITION PURPOSE To serve as Director of Operations under § 119.69(a) for a certificate holder that only conducts operations for which the pilot in command is required to hold a commercial pilot certificate, a person must hold at least a commercial pilot certificate. If an instrument rating is required for any pilot in command for that certificate holder, the Director of Operations must also hold an instrument rating. In addition, the Director of Operations must; • Provides leadership and direction to the operations team to ensure consistency and reliability of safe operations. • Establishes the strategy and vision of one or more areas of the Company. Creates a sense of shared purpose and common direction in recruiting and retaining the best people, in operating the best products and in achieving the best performance of the regional airline industry. • Improves financial operating performance through increased reliability. • Champions close working relationships with relevant departments, third party suppliers and government regulators to improve service delivery. • Measures effectiveness of all internal and external processes, producing timely, accurate and complete reports on the flight operations condition of the company. • Monitors and evaluates flight operations performance and takes corrective action to ensure that the Company is operating in a manner consistent with strategic objectives and plans. • Develops and maintains the flight operations budget as well as providing ongoing review of the company’s financial performance. • Fosters the Company’s core values and culture throughout the work environment. • Screens, interviews and makes recommendations for hiring potential associates. Coaches and provides leadership, direction, motivation and supervision of direct reports. Appraises performance, provides performance feedback, takes corrective actions and oversees training and development of staff. • Performs special projects and other duties as assigned. EDUCATION and/or EXPERIENCE • Have at least 3 years supervisory or managerial experience within the last 6 years in a position that exercised operational control over any operations conducted under part 121 or part 135 of this chapter; or • In the case of a person becoming Director of Operations – o(i) For the first time ever, have at least 3 years experience, within the past 6 years, as pilot in command of an aircraft operated under part 121 or part 135 of this chapter. o(ii) In the case of a person with previous experience as a Director of Operations, have at least 3 years experience as pilot in command of an aircraft operated under part 121 or part 135 of this chapter. For operational positions, must have a full understanding of the following materials with respect to the certificate holder’s operation— • Aviation safety standards and safe operating practices. • 14 CFR Chapter I (Federal Aviation Regulations) • The certificate holder’s operations specifications. • All appropriate maintenance and airworthiness requirements of this chapter (e.g., parts 1, 21, 23, 25, 43, 45, 47, 65, 91, and 121 of FAR 119); and • The manual required by Sec. 121.133 of FAR 119 OTHER SKILLS • Strong understanding and/or experience in finance, marketing, and human resources. • Strategic thinker with ability to develop and apply creative solutions to business challenges. • Experienced in leading, managing, and motivating others. • Successful working relationship with airline unions and the proven ability to constructively engage organized labor groups. • Possess strong oral and written communication and project management skills. • Extensive experience working with complex functional teams and management at all levels within an organization. • Capable and agile in a continuously evolving business environment. • Able to manage multiple projects with efficiency and effectiveness. • Action oriented and results driven, able to work autonomously and with a global, diverse team. • Can inspire and positively influence both internal and external leaders, vendors, and stakeholders. • A valid Airframe and Powerplant License is highly desirable. LANGUAGE SKILLS Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. REASONING/PROBLEM SOLVING ABILITY Ability to define complex problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. DECISION MAKING Plays a key role as a member of the Executive Leadership Team in defining the strategic direction for the organization, establishing policies, and making material third party commitments on behalf of the company. Decisions tend to be of significant range with substantial consequences. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Able to move about the work environment. Frequently required to stand, walk, sit, talk, and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Typically, not exposed to extreme environmental conditions. TRAVEL REQUIREMENTS Travel up to 35% of the time, including overnight travel.