Executive/Senior Executive Cabin Crew Service Development Job Description The successful candidate will join the Service Development & Inflight Sales Department in SIA Cabin Crew Division. He/She will work closely with various departments in SIA in defining, developing and managing cabin crew service procedures, in order to build on the distinctive inflight service reputation associated with our Company’s brand. Key Responsibilities include: • Work closely with other Head Office departments and SIA subsidiaries (eg KrisShop, Inflight Services Department, Product Development, Inflight Entertainment & Connectivity, Engineering) to develop, review, and fine-tune service processes and delivery to enhance passengers’ onboard experience • Collaborate with other Head Office departments and SIA subsidiaries on inflight service development projects and resolution of issues pertaining to existing product/services • Benchmark SIA’s service processes and offerings against competitor airlines and industry leaders • Communicate product and service guidelines clearly and in a timely manner to crew so that they can deliver a consistently high standard of service to passengers • Monitor crew feedback channels to identify trends, address queries and evaluate suggestions Requirements • A recognised University degree in any discipline • Prior experience as cabin crew will be advantageous • Effective interpersonal and communication skills • Strong analytical and problem-solving skills • Well-versed with Microsoft Office software