Role Introduction Performance management of Cabin Crew Operational functions including scheduling and preflight planning Personnel and administration for the base Ensure clear communication with crew and other departments Maintain close liaison with Strategic Planning, Cabin Crew Planning, Manpower Planning, Training & Learning Academy (TLA). Follow up on training reports, base graduations, end of training talks, documentation on pass/fail for updating in People Hub and other systems Maintain close liaison with follow up on training reports as and where necessary with regards to crew related operational issues, roster changes, swap approvals, etc. Key Responsibilities Daily Operations Monitor the day to day operation and oversee general administration of base office Ensure crew report and depart on time, accepting sick calls from Cabin Crew and ensure flights are covered by liaising with Crew Operation Ensure pre-flight briefing is conducted. The activities include ensuring operating cabin crew have signed on and has passed their safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks. Handle real time operational problems and provide sensible and logical solutions Screen flight reports and ensure follow up action taken as required Update and monitor attendance and performance files Manage annual leave bidding process and monitor annual leave files Liaison on Crew Administration and Support Related Matters On rostering, make any necessary adjustments or changes with the permission of Base Manager Ensure relevant file letters are issued and filed g. employment letters, confirmation letters after probation, letters for visa application, etc. Handle maternity and other leave procedures Provide ad hoc and immediate support to all cabin crew in the event of a crisis, disruption or Emergency & Accident (E&A) incident Recommend appropriate initiatives and managerial support Rostering Prepare all relevant info for roster preparation to Crew Resources/FOP on scheduling, upload data to Pre-assignment system before freeze period. Review draft rosters prior Crew Resources/FOP input and make recommendations for change as necessary. Liaise with relevant departments for roster changes, prepare notifications and ensure these are Handle and action last minute swaps, special requests and ad hoc requirements Cabin Crew Performance Compile file data for merit based promotion Manage Attendance Management Program and hold attendance review meetings Enhance the performance standard of cabin crew through positive reinforcement and recognition. Provide regular feedback sessions and support crew for the setting of goals and developmental plans Conduct and manage any investigations required surrounding either discipline issues or related to grievances. Follow up on training reports as and where necessary Monitor Performance Overview Record in SEEP Admin Portal and provide coaching as and when necessary to ensure communication of high/low scores Provide regular feedback sessions and support crew for the setting of goals and developmental plans Communication Issue crew notices via email or bulletin board with regards to in-flight services, crew administration and base specific information In regard to inter department activities liaise with other department staff as necessary; attend monthly cross-departmental meetings in the absence of Base Manager Preflight Briefing Ensure preflight briefing is conducted and crew are up to standard before The activities include checking crew passed the computerized safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks To ensure the integrity of [redacted] cabin safety and security policies and procedures are maintained at all times Requirements Skills Computer literacy e.g. Excel, PowerPoint, MS Word. Good communication and interpersonal skills with excellent command of written and spoken English Knowledge Tertiary Education Cabin Crew operational environment and standards (safety, service) Experience At least 5 years relevant work experience in airline industry All applicants must have the right to live and work in the UK.