Description
The Director of Inflight Training, Standards & Compliance has the responsibility for the development of all phases of Training to ensure education, safety and regulatory compliance with [redacted] policies, FARs and with FAA approved training programs. This position will oversee all aspects of the onboard sales program and other ancillary products and provide oversight to the commissary, revenue collection and inventory process.
Visa Sponsorship Available: No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: Bachelor’s Degree
Education Details: Bachelor’s degree or equivalent related experience
Years of Experience: Minimum two (2) years\' of experience as a flight attendant, Allegiant preferred. Minimum four (4) years of supervisory experience; preferably in the airline inflight industry.Minimum two (2) years\' of marketing and/or sales experience. Minimum two (2) years\' of inflight training experience.
Preferred Requirements
• Proficient in Microsoft Office and a high level of Excel Knowledge.
• Knowledge of company policies &procedures; safety & regulatory issues.
• Must pass Allegiant Flight Attendant Training and maintain currency.
• Must be highly knowledgeable of FAA regulations.
• Ability to communicate effectively with a dispersed workforce.
• Must possess a valid passport.
• The ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Job Duties
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Responsible for the development and implementation of all training programs for Flight Attendants.
• Exercise administrative and supervisory control over all Flight Attendants in training.
• Establish monthly working schedules for Initial, Recurrent and Differences training, as well as, the ATS Flight Attendants to meet projected training requirements.
• Coordinate with FAA in respect to notification of training and scheduling of FAA observed training activities.
• Develop standardized procedures for all training to ensure strict compliance of established training standards by all instructors.
• Ensure currency and competency of Instructors.
• Responsible to ensure that all Inflight Training programs and operating procedures are current and meet or exceed Federal Aviation Regulations
• Responsible for content and updates of Flight Attendant Manual and Inflight related regulatory bulletins, program curriculum and course-ware, to reflect operational changes and/or new training initiatives.
• Coordinate with Flight Operations, Ground Operations and Maintenance to ensure manuals and procedures are consistent.
• Schedule and facilitate event reviews as needed.
• Serve as the primary liaison with the FAA and our designated cabin safety inspector.
• Responsible for reviewing safety related occurrences including passenger and crew-member injuries, equipment damage and implement procedural and curriculum changes as needed.
• Develop and implement the SMS program in accordance with the guidance contained in FAA 14 CFR Part 5.
• Responsible for the buy on board program and development and implementation of ancillary products.
• Oversight of the programming, development and implementation of the IPad program.
• Ensure the tracking and trending of sales data is used to determine onboard offerings and product levels.
• Oversight of the Inflight uniform program.
• Continuous improvement and communication of customer service initiatives.
• Create a positive corporate culture based on the company’s mission and values.
• Evaluate, manage and provide ongoing feedback to staff and develop individuals and encourage career advancement.
• Coach and develop staff and team members to achieve the highest standards of performance through a team approach.
• Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see Allegiant.com/careers