BASIC FUNCTION: The Program Manager (PM) is responsible for the operation of the assigned Pilot Training Program(s) within the Learning Center by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. EASA Positions – have additional duties as described in the EASA Operations Manual. Teammates based at Learning Centers in the U.S. may be required to perform duties as contract instructors or check airmen which are considered \"safety-sensitive\" under 14 CFR Parts 121 and/or 135. Those hired into or transferred to safety-sensitive duties will be required to undergo a U.S. Department of Transportation-compliant Pre-employment Drug Screening; and be subject to random drug and alcohol testing as long as they are assigned safety-sensitive duties. FlightSafety Learning Centers provide training and support to Customer and Clients 24 hours a day, 7 days a week, 365 days a year. Learning Center instructors may be scheduled at varying times and days to support the Customer needs. Training Standards – Program Activities: (Includes Compliance with regulations and guidelines and Quality Management System (QMS) policies and procedures); plus Lesson Planning, Current Material and Set-up. • Supervise and manage the day-to-day Customer training activities specific to the program aircraft to include aircraft-specific training delivery, Customer scheduling, Instructor scheduling, condition of training equipment, and training documentation. • Ensure that training materials are prepared, maintained and used in accordance with all regulatory requirements by periodically comparing said requirements with day-to-day activities and any audit inspection results at the Center. • Coordinate with the appropriate agencies/authorities (FAA/JAA), the Corporate PM - Automated Flight Deck Training, and appropriate FlightSafety International personnel regarding all matters concerning the approval of Flight Training Devices (FTDs) and appropriate training curriculum material, as requested. • When necessary, provide \"hands on\" supervision of Instructor(s) to ensure Instructor(s) continuing competency to train FlightSafety International’s Customers within the assigned program. Training Standards – Instructor Activities: (Includes Compliance with regulations and guidelines and QMS policies and procedures) • Maintain Instructor qualification in accordance with NOTE on the last page of this Job Description. • Maintain Instructor qualification in accordance with FlightSafety International’s Quality Maintenance Systems (QMS) processes and procedures. • Keep current all certificates, ratings and designations required to perform duties as a Ground, Simulator or Flight Instructor. • Responsible for monitoring and ensuring training compliance with FlightSafety International’s ‘Instructor Performance Standards’. • Act as a Ground, Flight (Simulator), and/or Flight (Aircraft) Instructor, as needed. • Provide information and resources to individual Instructors in support of the conduct of Customer training. • Ensure Instructors are informed of unique Customer training requirements and ensure compliance with those requirements during Customers’ training. • Establish and maintain expanded Instructor Action Guides (IAGs) for appropriate program(s). • Update and modify Lesson Plan notes, syllabi and teaching aids, as necessary. • Conduct periodic Instructor meetings to communicate policies, procedures, and unique Customer training issues. • Evaluate, in conjunction with the Director of Standards (DOS), all New-Hire Pilot Instructors at the completion of their initial training and qualification phases and certify them as ready to teach the subjects/courses which they are scheduled to instruct. • In conjunction with DOS, establish in-house training programs to maintain and improve Instructor-teaching skills. ?• Monitor, periodically, through random quality Assurance observations, the teaching skills of all Pilot Training Instructors and confer with DOS regarding Instructors’ capability. • In conjunction with DOS, continue to ensure that all Pilot Instructors are fully trained and qualified in accordance with FlightSafety International and regulatory requirements for the Center. Teamwork – Internal & External Activities: • Communicate with the Center’s Director of Training (DOT) and the Center Manager concerning Customer training activities, scheduling and documentation, Simulator status and Instructor scheduling. • Coordinate directly with the Lead Center DOT, if applicable, to ensure standardization between Lead and Satellite training programs. • Coordinate with other Program Managers (PMs) within the Learning Center to exchange ideas, identify common problems, discuss successful solutions, promote standardization and encourage efficient Center operations. • Coordinate all resources necessary for the conduct of training, as well as communication with Customers before, during and after their Center training activity regarding effectiveness of training material. Mentoring/Managerial Activities: • Interview prospective employees, evaluate and recommend employment. • Provide project direction(s); set priorities and monitor staff achievement. • Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel. • Coordinate and manage department staffing levels with approval from the Center’s DOT. • Provide orientation training and training on usage of appropriate software systems, as required of each employee, as needed. • Analyze status of all current projections/plans and keep the DOT apprised of any problem areas or issues. • Complete Performance Appraisal documents (6 month, annual, and promotion) and conduct Performance Appraisal conferences with employees. • Coordinate departmental personnel matters with Teammate Resources. • Establish methods by which quality and efficiency is monitored in the department. • Interface with other supervisors/managers, as needed. • Prepare, submit and monitor annual budget for department. • Assist Center management in the scheduling of Instructors and ensure that schedule changes are properly recorded and communicated to appropriate parties, as needed. Daily Responsibilities: • Maintain FlightSafety International\'s commitment to Customer satisfaction while performing job duties. • Create a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments. • Accountable for the security of FlightSafety International materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety International products. • Accountable for the accuracy and completeness of assigned tasks. • Adhere to required work schedule including prompt and regular attendance. • Report, on a timely basis, any safety hazards observed in work area, equipment, and/or building to appropriate person(s) for correction. • Participate in the Quality Management System (QMS) activities at assigned site and adhere to the processes related to accomplishing the site\'s QMS goals. • Participate in the Safety Management System (SMS) activities including: supporting and promoting a proactive safety culture in the Learning Center; reporting all aviation safety-related issues via the feedback system. Identifying, communicating and addressing areas of safety risk, participating in safety-related continual improvement activities, adhering to the processes related to accomplishing the site’s SMS goals and serving on the Center Safety Action Group if assigned. • Support FlightSafety International\'s, and its subsidiaries\', commitment to ethical behavior by basing our priorities on lawful and ethical conduct as we deal with co-workers, Customers, vendors and others in all of our operations. (See Sarbanes-Oxley Act of 2002) OTHER DUTIES AND RESPONSIBILITIES: Prioritize workflow on a daily, weekly and monthly basis. Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues. The DOT or ADOT may assign other duties. Travel, as required. SUPERVISORY RESPONSIBILITIES: Ground School, Flight (Simulator) and Flight (Aircraft) Instructors EDUCATION AND/OR EXPERIENCE: (Minimum Requirements) Associate\'s degree (A.A.) from a two-year college or technical school preferred, or three (3) years\' related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field. Minimum of six (6) months experience in a teaching/training environment, especially where the material is designed for adult (over 18 years old) participants, preferred. CERTIFICATES, LICENSES OR REGISTRATIONS: Valid Driver’s License, where applicable. OTHER SKILLS AND ABILITIES: Fluency in English, through both verbal and written communications; able to speak, understand, read and write Excellent verbal and written communication skills Excellent organizational skills Ability to interact with various levels of management in a professional manner Ability to adapt to changing schedules and high pressure situations Knowledge of management principles and their applications A second language may be required in some Learning Centers to meet particular needs EQUIPMENT KNOWLEDGE AND SKILLS: PC and/or compatible computer with printer SOFTWARE KNOWLEDGE AND SKILLS: General knowledge of the following software: MS Office; MS Access, preferred Other software programs may be required, as needed. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FlightSafety is an Equal Opportunity Employer/Vet/Disabled.