Relationship Manager - Omaha, NE. Based at the Customer location in Omaha, the Relationship Manager is responsible for continually building and strengthening FlightSafety International’s relationship with each assigned Client/Customer. The goal is to increase FlightSafety International’s revenues while encouraging and supporting the Client’s Training Plan by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. Sales and Marketing/Training Activities: Establish and maintain professional environment consisting of high level of trust and reliability between self, representing FlightSafety International, and Client(s)/Customer(s). Act as single “point-of-contact” for specific Client(s)/Customer(s) providing centralized service for all FlightSafety International training related issues. If applicable, provide on-site account management services. Build and maintain rapport with all of client’s “key” employees. Establish self, representing FlightSafety International, as the primary source of aviation training information, by assisting Client/Customer in scheduling and tracking required/needed training. Recommend new FlightSafety International training programs, i.e. Flight Attendant training Service Excellence Training, etc., based on research into Client/Customer’s projected wants and needs. Develop rapport with each appropriate FlightSafety International Center’s Sales and Marketing and Customer Support personnel in order to smoothly coordinate Client’s Training Plan with available training schedule at the Center. Knowledge of aviation terminology, Regulations, and course training requirements. Ensure all contractual obligations are met, including FSI obtaining renewal for new contract. Interact with Sales or Marketing Director regarding status of Client/Customer’s Training Plan and future expansion of FlightSafety International’s business regarding that plan. Monitor progress of Client/Customer’s Training Plan, according to current contract specifications, and identify potential issues/obstacles to reaching optimum achievement. Research and provide suggestions/solutions to resolve those issues/obstacles, i.e. missing recurrent training events. Monitor, on a consistent, continuous basis, the Customer’s training schedule, adding or deleting courses, as needed. Coordinate with Center management to resolve customer dissatisfaction regarding previous and/or current training. Provide feedback regarding Client/Customer’s estimate of training effectiveness to Sales or Marketing Director, based on interaction with Client/Customer’s employees who have received FlightSafety International training. Report status of relationship with each assigned Client/Customer, both through writing and verbally, on an agreed upon, timely basis to the Sales or Marketing Director Develop relationship with Client/Customer’s Accounting department. Objective: to meet monthly to review current invoices and past due receivables and negotiate any disputes. Interact as liaison between Client/Customer’s Accounting department and FlightSafety International’s Corporate Accounting representatives. Understands and utilizes SAP to ensure all FSI invoices are correct and issued in a timely manner. Travel as required to implement sales and retention strategies. QUALIFICATION REQUIREMENTS: Associate\'s degree (A.A.) from a two-year college or technical school preferred, or three (3) years\' related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field. At least three (3) years’ avaiation experience in a related field, i.e. sales, marketing, public relations, etc. Fluency in English, through both verbal and written communications; able to speak, understand, read and write Excellent verbal and written communication skills Able to work unsupervised, as needed Excellent organizational skills Ability to adapt to changing schedules and high-pressure situations Ability to interact with various levels of management in a professional manner General knowledge of the following software: MS Word, MS Excel, MS PowerPoint and MS Outlook. Database - SAP, SAP CRM, preferred Other software programs may be required, as needed. FlightSafety is an Equal Opportunity Employer/Vet/Disabled.