Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Inflight Operations Manager is the sole subject matter expert in coordinating all phases of inflight operations during nights, weekends, and holidays. As an individual contributor, this role defines long-term strategy for maintaining [redacted] operating and safety objectives and exercises considerable latitude and initiative to solve daily problems and issues that arise. Key Duties As the lead subject matter expert in all the phases of inflight operations, coordinate during nights, weekends, and holidays with the full authority to make decisions that are critical to maintaining [redacted] operating and safety objectives. Networks and collaborates with maintenance, flight operations, airport customer service, and systems operations control at the daily operational performance leadership meeting to determine acceptable passenger and on-time performance impacts due to off-schedule operations. Exercise considerable latitude and initiative to provide advice to team of inflight supervisors to solve problems and ensure high standards of performance are maintained. Assess the inflight service-related passenger situations and respond in a manner that maintains operational reliability while ensuring “beyond customer service.” Makes recommendations for changes to ensure the achievement of operational goals and quality service. Collects and analyzes daily operational metrics to leverage and implement process improvement initiatives. Job-Specific Experience, Education & Skills Required 7 years of experience in customer facing operational leadership or related area. Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree. Ability to become an expert in inflight operational processes. Focus on safety, metrics and on-time performance. Must have the ability to complete [redacted]’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training. Experience administering bargaining unit employees and disciplinary processes. Analytical ability, with excellent problem solving and decision-making skills. Proven expertise in instructing, coaching, influencing and motivating employees. Ability to multi-task and meet competing deadlines in a fast paced environment. Outstanding communication skills (verbal, written, and interpersonal) with expertise in discerning your audience and delivering messages appropriately. Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook.) Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Ability to assess situations and design new ideas to improve safety, compliance, efficiency, and cost and influence necessary changes. Exceptional integrity, with impeccable ethics in safety and compliance. Innovative, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly changing, collaborative environment and to manage conflict. High school diploma or equivalent. Minimum age of 21. Must be authorized to work in the U.S. Preferred 2 years of airline operational experience. 2 years of project management experience. 3 years of office management experience. 2 years of flight attendant experience. Knowledge of station or base budgeting processes. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Total Rewards Competitive total rewards package Medical, dental and vision benefits 401k match program Monthly incentive pay plan Annual incentive pay plan Generous paid time off Travel privileges on [redacted] & Horizon Air Apply by 7:00 PM Pacific Time on 5/19/2021 Employment Type Full-Time FLSA Status Exempt Regular/Temporary Regular Requisition ID 2021-5588 Equal Employment Opportunity Horizon Air and [redacted] are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.