Last day to apply is tomorrow! (June 12, 2025)

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

The Flight Attendant Crew Resource Planning Consultant is responsible for conducting data-driven research and recommending strategies concerning Flight Attendant initiatives. This role works to most efficiently plan, allocate, and prepare a Flight Attendant training and staffing plan to support Company fleet, network, and strategic plans for Inflight Operations, Crew Planning, and recruiting and training partners (People and SWA University). Their work will help to reduce costs by improving productivity and making business recommendations that will improve the Flight Attendant operation.
The Business Consultant will serve as a Crew Subject Matter Expert (SME) to Leaders throughout the Company and position Inflight Operations and Crew Planning & Analytics to effectively manage current conditions and future unknowns as it relates to Crew Resources.

Additional details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Represents the Crew Resource Planning Team and their interests with various departments, participating in meetings and committees as assigned
Lead/support analysis, evaluates strategies, and makes recommendations to improve performance measures and reporting
Lead/support the research and analysis of trends, and the development of new processes/tools/reports to support greater efficiency for Inflight Crew Planning, Inflight Operations, and support Departments involved in the hiring/training of Flight Attendants
Conducts studies using optimization to inform future Flight Attendant staffing and training plan needs and interfaces with Network Planning for feedback on future schedule development
Responsible for the accuracy and evaluation of the Flight Attendant Staffing headcount model and innovates additional capabilities and efficiencies
Responsible for the accuracy and evaluation of the Flight Attendant Training plan and communicates solutions and challenges
Creates business analyses, including financial outlooks, for Flight Attendant staffing and allocation resources
Provides technical guidance on principles and topics within Inflight Crew Planning related to Flight Attendant staffing, operation, and efficiency
Leads/supports operational and cost improvements for staffing, crew pairings, daily open time assignment, and irregular operations management
Interfaces with and supports Leaders in Crew Planning, Inflight Operations, Scheduling, People, SWA U, FP&A, and other departmental Employees on a daily basis
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to comprehend and manage optimization software, interpret results, and create iterative processes for improvement
Knowledge of Southwest Airlines operations
Skilled in designing and conducting analyses, as well as synthesizing complex recommendations and understanding how data relates
Skilled in analytical and quantitative skills; experience with spreadsheets or other quantitative modeling
Skilled in using strong interpersonal skills and the ability to work both independently and as a member of a Team
Ability to assume a high level of responsibility and to provide direction in a team-oriented environment
Ability to contend with the range and complexity and ambiguity of large Departmental/ Business problems
Ability to partner and work effectively with Managers, Directors, and Senior Leaders to develop and implement Departmental and Company plans

Education

Required: High School Diploma or GED

Experience

Advanced level experience, seasoned and specialized knowledge in:
- Analytical, operational, data analysis/collection, presentation, and/or consulting experience
- Data collection, analysis, and presentation
- Presenting to Senior Leaders
- Microsoft Office Suite, including strong Excel experience (pivot tables, look up functions, etc.), MS Access (DB queries, etc.), and PowerPoint
- Experience using advanced SQL

Licensing/Certification

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Air travel with frequent overnight stays required

Pay & Benefits:

Competitive market salary from $110,900 per year to $123,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
06/12/2025