Description
[redacted] is seeking a Regional Vice President to oversee operations at 8 FBOs across 6 locations in their West Region. This newly created leadership position will be tasked with the design and implementation of a consistent set of system-wide best practices that will empower local general managers to enhance efficiency, commercial results, and customer experience.
RESPONSIBILITIES
The Vice President will work at a rigorous operational cadence, setting clear and consistent KPIs, facilitating frequent check-ins and business reviews, and sharing of best practices across all FBOs. The VP, will be based in Denver, CO and report the COO.
Manage and lead a team of site leaders (Area Vice Presidents and
General Managers), across 8 FBOs, through frequent verbal,
written and in-person communication
Seamlessly integrate new FBOs into the West Region as the
company executes on its growth plan
Design and implement system-wide initiatives that enhance
operational and commercial performance in safety, labor,
yield/pricing, contracts, procurement, business development, ,
customer experience and technology
Create and communicate a clear set of KPIs that drive
performance across all FBOs and their respective leaders.
Facilitate regular check-in with site leaders on a daily, weekly,
and monthly basis to review the business, track performance,
and share best practices
Empower teams to embrace, and implement changes in
standards, procedures, facilities, and practices
Ensure each location complies with all current and future
operational, safety, and company operating procedures
Ensure that the company’s industry-leading customer service
standards are consistently met or exceeded
Collaborate with General Managers and their staff to develop
location budgets, forecasts, capital plans, business development
strategies, and management of base expansion and construction
projects.
Consistently deliver accurate forecasting projections and
implement effective adjustments as required in staffing,
purchasing, and other cost drivers to ensure profit integrity
Roll out new standard operating procedures
Travel frequently within the Region to maintain engagement
with all staff and to inspect facilities.
Develop and maintain relationships with airport directors and
staff; attend routine meetings with airport authority and other
key local partners
Develop and maintain strong relationships with customers and
vendors
REQUIREMENTS
Operations executive with proven ability to develop and
implement consistent system wide change that drives
organizational performance
Significant operations experience in a multi-site services
organization, with functional exposure to labor models,
procurement, business development, pricing/yield
management, and customer experience
Previous experience identifying post-acquisition synergies and
seamlessly integrating people, processes, and technology
Demonstrated track record of entrepreneurial leadership,
manifested by the development and execution of strategies
that advance an organization, ideally in a novel way
Proven track record of successful P&L responsibility, budgeting
and financial forecasting, guest service delivery, and people
management
Superior customer orientation with a clear ability to translate
customer needs and market trends into short?term and long?
range operating plans and business strategy
Exhibits strong interpersonal and persuasive communication
skills, both written and verbal; empowers change rather than
mandates it
Maintains a reputation as a strong leader with the passion for
setting clear, measurable objectives, delegating responsibility,
recognizing outstanding performance, and correcting sub-par
performance
Team player (and builder) who takes ownership of
responsibilities with minimal supervision and consistently
demonstrates integrity, responsibility, care, passion and
innovative spirit.
Demonstrates intellectually curiosity and analytical and
technically savvy; is operationally astute and highly
collaborative
Ability to travel extensively to attend meetings, visit the FBO
sites, and meet with customers and vendors