About Us [redacted], a wholly-owned subsidiary of Delta Air Lines, strives to operate the safest, most reliable jet air service in the regional airline industry. With nearly 5,000 employees working as one, Endeavor takes pride in delivering flights to over 130 destinations across North America. Endeavor operates the world’s largest fleet of MHI CRJ-900 NextGen aircraft, as well as the CRJ-700 and CRJ-200 regional jets. With a growing fleet, 6 crew and 11 maintenance bases, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers. Overview Responsible for an efficient customer service oriented operation by planning, organizing and controlling available resources to achieve airline and departmental goals and objectives in areas related to Hub Operations Positioned in the Airport Control Center (ACC), serve as the “eyes and ears” of the Endeavor OCC. Providing Endeavor-centic support with real time communications to the station and relaying station critical information to the OCC Responsibilities • Serve as the [redacted] operational representative and liaison for all matters involving [redacted] flights at the hub • Forecast the daily operational abilities and limitations of the hub and communicate those with the [redacted] Operations Control Center (OCC) • Understand operational goals including net promoter score (NPS) and make decisions based on these goals with an emphasis on protecting our customers and operation • Build strong relationships and maintain open, informative and mutual lines of communications with business and service partners as well as the Endeavor OCC • Monitor hub ground service equipment (GSE) status and communicate any impact to the OCC • Advocate Endeavor’s position with Delta ACC Coordinators and Service Manager in all matters that impact the [redacted] operation • Actively monitor [redacted]’s flight operation and vigorously mitigate departure delays • Monitor aircraft and FAA frequencies to ensure proper data is transmitted to Endeavor flight crews • Ensure business partners display accurate information on public display screens • Assist in tarmac delay mitigation as they pertain to DOT3 requirements • Assist Crew Scheduling and the Strategic Planning Team (SPT) to prioritize flights seek improvement with EDCT delays and/or IROP schedule adjustments for FAR117 crew duty • Develop IROP plans in conjunction with the [redacted] OCC • Coordinate with core OCC disciplines to help make the least impactful schedule adjustment decisions based on local conditions • Monitor the level of service received by all airport partners and actively manage and correct any deficiencies • Provide operational guidance and assistance to local Flight, Inflight and Maintenance Endeavor employees • Participate in Endeavor and Delta daily briefings and conference calls to provide pertinent hub information Qualifications • Demonstrated ability to communicate effectively at all levels of the organization • 4 year degree or equivalent relevant experience • Highly proficient in Microsoft Office suite including Microsoft Word, PowerPoint and Excel • Expertise in Sabre suite of products • Extensive knowledge of airline operations (airport customer service, crew, aircraft performance) in the regional airline environment highly desired • Previous experience in a SOC/OCC environment and / or Airport customer service desired • Position requires some physical exertion such as pulling, pushing, reaching bending, and standing, walking and light lifting not in excess of 30 lbs. • Shift position with bid schedule (early mornings, nights, weekends, holiday coverage required) • Travel required up to 20% to attend meetings and support operations