Description
Description
Ready to take your career to the next level? Apply now to become an [redacted] Cabin Manager and join the largest airline in Berlin. We’re as high-performing and fast-growing as businesses come and our continued growth shows our passion and dedication to the German market.
Our cabin crew are the ‘face’ of [redacted], in charge of delivering a quality service and looking after the safety and security of passengers and colleagues. As a Cabin Manager, you’ll lead them on board and take responsibility for the smooth running of the cabin, enhancing the customer experience and providing an essential link between all teams, both on the ground and in the air.
Key responsibilities
· Champion the highest standard of customer service at all times ensuring repeat business.
· Set measurable goals, objectives and performance standards during the briefing
· Drive and manage performance by encouraging a culture of continuous improvement, empowering our crew through on the job coaching, recognition and feedback to develop them to their full potential
· Support the crew with their personal development
· Demonstrate a self-directed learning approach to continually develop people management skills
· Seek out practical ways to reduce costs and maximise revenue
· Demonstrate resilience when required and confidence in decision making on board
· Generate enthusiasm, keeping up the customer-service energy while being aware of the need for professionalism
· Championing new ways of working
· Be accountable for the safety and standards throughout the cabin on your flights
· Ensure compliance with company policy and procedures in accordance with the [redacted] Operations Manuals
Requirements of the Role
Age 18 or older
12 months flying experience in the past 36 months
Height must be between 5\'2\" (158cm) to 6\'3\" (190cm) without shoes on with weight in proportion to height
Fluent in English
Fluent in the native language of the country (German)
Able to swim 25m unaided (without a floatation device) and tread water for at least 1 minute
Confident in a customer facing role with previous customer service experience
You have the right to work in the EU and do you hold a passport which allows you to travel freely across the [redacted] network
Good standard of education
No visible tattoos or body piercing which cannot be covered discreetly
Able to arrive at your chosen base within 60-90 minutes (unaided by [redacted]) and be prepared to make this journey every day, at any time of the day
A verifiable 5 year history
How to apply
Please click on the apply button below, and ensure you attach your current CV.