This General Manager Station Operations is responsible for balancing the strategic priorities while ensuring tactical executions for station operations, station leadership, and frontline employees at [redacted]. As a people leader, the General Manager Station Operations, leads and establishes priorities for the team of leaders and frontline agents to achieve operational metrics, deliver a remarkable guest experience, and maintain the utmost safety standards. Key Duties Directs all facets of station operations and station employees. Leads cross-divisional and vendor teams to meet and sustain operational metrics. Negotiates and manages vendor contracts. Oversees and assist with interviewing and hiring of new management positions. Administers all customer service and ramp activities at the station to ensure compliance with company service standards. Prepares necessary plans, budgets, and schedules. Represents the company in the community through public relations activities. Manages all station resources, such as facilities, equipment, and supplies. Manages labor contract administration. Ensures compliance with company policies and all regulations of federal, state and local airport authorities. Fosters a culture of engagement, holds self and others accountable through trust and authentic relationships. Promotes a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback. Job-Specific Experience, Education & Skills Required 7 years of customer service or operations experience, preferably with proven skills in passenger service, station operations including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees, and budget controls. 4 years leadership experience, with 2 years directly leading people. Bachelor’s degree, or additional two years of relevant training/experience in lieu of this disagree. Knowledge of [redacted] System Regulations, and FAA policies and procedures. Strong working knowledge of fiscal control systems, staffing processes, safety and security compliance. Active listener who values diverse perspectives and fosters an inclusive environment. Strong interpersonal skills with the ability to drive outcomes in the best interest of the company. Ability to establish cross-functional, collaborative, relationships with our teams and workgroups. Detail oriented and highly organized, with the ability to multi-task in a fast paced, dynamic environment. Strong organizational and time management skills, with the ability to cope with conflicts caused by competing priorities. Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Experience working with Airport authority Experience leading employees under a Collective Bargaining Agreement Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Total Rewards Competitive total rewards package Medical, dental and vision benefits 401k match program Monthly incentive pay plan Annual incentive pay Generous paid time off Unlimited high priority space available travel privileges on [redacted] & Horizon Air Apply by 7:00 PM Pacific Time on 4/2/2021 Employment Type Full-Time FLSA Status Exempt Regular/Temporary Regular Requisition ID 2021-5185 Equal Employment Opportunity Horizon Air and [redacted] are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.