Inflight Policy & Procedure Specialist II (Seattle, Washington) WHAT WE\'RE ABOUT We\'re creating an airline people love. It begins with each [redacted] employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what\'s expected and reach for the remarkable, together. POSITION INFORMATION Role Summary The Policy & Procedure Specialist researches, develops, documents, and implements policies and procedures applicable to inflight functions. This Specialist consults on and provides subject matter expertise on moderately complex to complex inflight processes and procedures, assuring that safety, compliance, and customer service are optimized. Scope & Complexity This individual contributor role supports inflight policies and procedures and technical communication activities for [redacted]. This role focuses on moderately complex to complex work assignments exercising considerable judgement and initiative with limited supervision. Key Duties Researches, develops, documents, and implements policies and procedures that promote safety, compliance, customer service and inflight objectives. Creates, modifies, interprets, and maintains department manuals, publications, and documents and proactively analyzes the need for periodic refresher communication. Partners with the Training Development, Training Delivery, and Safety & Compliance to create and update policies and procedures. Assists the Policy and Procedure Manager with divisional communication for all policy and procedure topics, initiatives, and projects through multiple communication channels, such as producing and releasing Bulletin Bundles. Acts as a consultant and subject matter expert (SME) on moderately complex to complex inflight processes and procedures, assuring safety, compliance, and customer service are optimized. Ensures alignment of policies and procedures for customers and employees. Analyzes the effectiveness of new and existing policies and procedures providing improvement recommendations based on flight attendant suggestions and available data. Identifies and communicates unresolved issues and recommends actions for correction. Utilizes change management techniques to ensure a safe and flexible employee service culture. Identifies and leverages current and future technology opportunities. Facilitates divisional/cross-divisional teams through Safety Risk Management (SRM) assessments in support of the Safety Management System (SMS) and implements policy and procedure changes driven by SMS and ASAP reports. Builds effective working relationships across organizational levels (e.g., directors, managers/supervisors, trainers, teach coaches, frontline employees, etc.) and works cooperatively with peers within and outside of department. Stays current on all policies, procedures, and changes applicable to all inflight functions. Job-Specific Experience, Education, and Skills Required A minimum of 2 years of technical writing, policy writing or equivalent experience A minimum of 2 years of operational experience with 1 year of technical writing, policy writing or equivalent will be considered. Bachelor\'s degree (BA or BS). An equivalent combination of training, experience, and education will be considered in lieu of required experience and degree. Ability and willingness to attend 6 weeks of flight attendant training and to maintain FAA certification. Process and detail-oriented with the ability to: Interpret, develop, and articulate efficient procedures for inflight functions, Grasp complex issues and processes and evaluate for elements relevant to inflight functions, Communicate in a simple, clear, and concise manner. Willingness to challenge assumptions and question the validity of established policies and procedures. Excellent organizational skills, with the ability to manage a number of projects under limited supervision. Ability to understand the needs and attitudes of the customer to develop a change management plan. Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint). Ability and willingness to travel throughout the [redacted] route system as needed. Minimum age of 21. High school diploma or equivalent. Must be authorized to work in the U.S. Preferred Inflight experience, preferably as a Flight Attendant Familiarity with Adobe Creative Cloud. Knowledge of FAA regulations. Intermediate knowledge of project management methodologies and processes. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. START YOUR NEW JOURNEY NOW Submit your application by 04/04/2019 11:59pm (Pacific Time). We\'ll be happy to see it. EQUAL EMPLOYMENT OPPORTUNITY Horizon Air and [redacted] are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and [redacted] will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and [redacted] participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.