Reporting directly to the Senior Director of Flight Operations and Logistics, the Flight Operations Advisor plays a vital role in the Client Services Department. This operations-focused position is responsible for executing day-to-day flight operations on behalf of [redacted] while ensuring safety, compliance, and exceptional client experience.

ESSENTIAL FUNCTIONS:

As a Flight Operations Advisor, you will be responsible for conducting proactive feasibility checks, monitoring weather and regulations, anticipating potential challenges, and serving as a key liaison between internal teams and external operators. In this role, you’ll ensure every detail of a trip is accurate, safe, and tailored to each client’s preferences, directly contributing to [redacted]’ reputation for world-class service. This includes:

• Perform feasibility checks for all trip requests (Charter, Jet Card, and Membership), including aircraft performance, airport/runway restrictions, weather, NOTAMs, and customs/international requirements

• Review and manage itinerary changes, ensuring mission safety and operational compliance

• Conduct safety background checks on Flight Crews and aircraft prior to trip departures

• Lead communication with aircraft operators and oversee active trip flight-following

• Proactively identify and resolve flight deviations, collaborating with Aircraft Sourcing, Client Experience, and operators

• Provide operational and regulatory guidance to Client Experience and other internal teams

• Support training seminars and present operational insights as needed

• Represent Flight Operations during daily stand-ups and company-wide meetings

COMPETENCIES:

Knowledge:

• Bachelor's degree in aviation management, aeronautical science, or a related field; an equivalent combination of education and directly related aviation operations experience will be considered

• Aviation operations background (dispatch, flight operations, or pilot experience preferred)

• Understanding of aircraft performance, FAA regulations, weather impacts, and NOTAMs

• Familiarity with customs and international operational requirements

• FAA Aircraft Dispatcher Certificate preferred

Skills:  

• Strong multitasking and organizational ability

• Excellent communication and collaboration skills

• Customer service focus with a professional, solutions-oriented approach

• High attention to detail and operational accuracy

Abilities:  

• Anticipate and solve problems under pressure

• Balance multiple trip operations simultaneously

• Ensure mission safety and regulatory compliance at all times

• Adapt to flexible scheduling, including weekends and evenings

• Work independently and as part of a fast-paced team environment

SUPERVISORY RESPONSIBILITIES (if applicable):

This position doesn’t have any supervisory responsibilities.

WORK ENVIRONMENT:

•  Location: onsite in Quincy, MA

• Conditions: General office environment with moderate noise levels.

PHYSICAL DEMANDS:

•  Extended periods sitting at a desk or workstation

• Occasional walking/ movement between work areas (e.g., meetings, restrooms, or kitchen)

• Repetitive Hand and Wrist Movements via frequent typing and use of a mouse

• Light lifting of office supplies, documents, or equipment (up to 20 lbs)

• Screen Use: Prolonged use of a computer screen

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a Full-Time Exempt position.

Schedule & Shift Structure:

This is a 24/7 operation, and this role supports both day-time and evening shifts as part of our coverage model.  Schedules are published in advance to support work-life balance, and employees are provided two consecutive days off each week. Because our clients rely on us around the clock, this position requires flexibility to work weekends and holidays.