There’s never been a more exciting time to join [redacted]. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run \"Business Resource Group\" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United\'s Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Key Responsibilities: This position will design, implement, and supervise all facets of an FAA-approved Advanced Qualification Program to ensure United’s flight attendants meet regulatory safety requirements. This position will oversee a continual performance improvement structure and plan for Inflight Safety and Training and manage Inflight Training curricula documentation compliance with regulatory requirements and Company policies and procedures. Manage Advanced Qualification Programs, and coordinate instructor development and growth through Instructor/Evaluator train-the-trainer programs and the instructor performance review program. Maintained audit schedule of the classroom, cabin, and computer-based training to ensure compliance with FAA, DOT, and TSA requirements. Monitor and address Instruction/Evaluation performance calibration issues. Ensure AQP document control and congruence with FAA/Extended Review Teams (ERT). Manage AQP Curriculum Outlines and documentation for AQP training programs to ensure it includes all regulatory requirements and corporate and division initiatives effectively. Ensure the training program integrates knowledge, cognitive and technical skills and contains self-correcting quality assurance components. Lead all aspects of monthly Line Check Evaluation Program and AQP data submission to the FAA as directed by AC 120-54A. Responsible for quality control and compliance of regulatory Inflight training, including data collection and analysis. Design and develop appropriate AQP remediation training strategy for flight attendants who fail to demonstrate proficiency. Produce quarterly, mid-year, and annual training data reviews for FAA reviews. Manage AQP Quality Assurance Program by establishing clear performance standards and expectations. Develop continuous instructor performance improvement to ensure maintenance of FAA, TSA, AQP, and corporate instructional standards and instructor development. Audit the flight attendant AQP Manual and associated documentation and curricula to ensure compliance with documented Qualification Standards and accuracy of Job Task Analysis and Regulatory comparison. Represent Quality Assurance as a member of the Inflight Safety Action Team. United values diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! Qualifications Minimum Qualifications: Bachelor’s degree or 4 years of relevant work experience 5+ Years of Classroom instruction and curriculum development 1+ Years of leading others Inflight Qualification Required Knowledge of FARs which pertain to crew member training Experience in project management or process design Strong written and verbal skills Microsoft Office and analytical skills Effective time management, presentation, planning, and organizational skills Reliable, punctual attendance is an essential function of the position 15% - 20% travel required Preferred Qualifications: Bachelor\'s degree Education Instructional System Design Extensive knowledge of Inflight operations