Description
Purpose of Position
To initiate and maintain superior quality customer service appropriate to VIPs for inflight service on company flights.
Essential Job Functions
• To ensure client requirements are met for all flights re food, beverages, entertainment and general comfort
• Maintain a positive image of the company to the client and passengers
• To devise set menus for the aircraft
• To order catering for flights to client specifications where requested by the
Operations Department
• To provide client and customer feedback to the Operations department at
the end of each flight day, or as received if urgent.
• To maintain and ensure that budgets are met, and savings made where
appropriate
• To comply with company procedures and standards of conduct and service
for the cabin services role, and to recommend enhancements and changes
as required.
• To maintain cabin inventory for aircraft and to liaise with the Operations
Department and other flight crew as required
• To maintain appropriate stock levels for aircraft and to liaise with the
Operations Department and other flight crew as required
• To be the primary passenger contact whilst on all company flights
• To ensure the aircraft cabin is presented appropriately at all times
Requirements
• Valid passport and driving licence
• Previous cabin service experience
Other Skills/Abilities
• A good communicator that enjoys working with diverse people and personalities
• Ability to work alone as well as part of a team in occasionally demanding environments and situations
• Prepared to work to flexible work patterns and locations
• Proactive approach to problem solving and helping to meet client expectations
• Presentable and professional
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the company.
