We are seeking a full-time Supervisor Aviation Product Support – Pilot Operations in our Olathe, KS location. In this role, you will be responsible for leading the Pilot Operations product support team to maintain end-customer, dealer and OEM relationships by providing direct technical support. Essential Functions Supervise Pilot Operations product support team and develop/implement training programs to ensure team performance Coordinate the collection/dissemination of product issues for Engineering Maintain key relationships with OEM partner organizations as required Maintain/distribute weekly team performance reports to management Work with other Aviation Product Support Managers to improve product quality and reduce returns Coordinate with Aviation Cartography to drive improvements in customer database delivery technology Proactively work with other departments to leverage technology tools to improve customer responsiveness Ensure that all customer (OEM) information and [redacted] business information is maintained in strict confidence consistent with the associate’s contractual confidentiality obligations as well as the Proprietary Information/Confidentiality provisions set forth in [redacted]’s Associate Handbook Attend industry trade shows, conferences and business meetings as needed Basic Qualifications Bachelor’s Degree in Business Administration or related field OR relevant experience Must possess a minimum of 4 years of experience in support of aviation products Must possess a private pilot license with instrument rating or equivalent experience and a minimum 100 hours total flight time Must have proven experience dealing with aviation distributors, OEM manufacturers and service centers Demonstrated proficient computer skills in Microsoft Word, Excel, and Oracle Demonstrated strong and effective verbal, written, and interpersonal communication skills Must be positive, detail oriented, flexible, team oriented, and a multi-tasker with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment with minimal supervision Desired Qualifications Certified Flight Instructor Commercial Pilot License Turbine aircraft operating experience Airframe & Powerplant license Avionics maintenance experience