The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Supervisor Inflight Performance coaches and guides flight attendants to ensure performance results are maximized to create, maintain, and recognize a high-performance culture at [redacted]. As a people leader, the Supervisor ensures consistent application of company and contractual policies as they relate to flight attendants in all domiciles. Key Duties Demonstrates commitment to Alaska’s flight attendants by being a supportive for attendance, recognition programs, passport renewals, and simplifying processes in a hassle free manner. Coaches and takes corrective action to hold flight attendants accountable for attendance and reliability, customer complaints, crew conflicts, and contract and Flight Attendant Manual rules/regulations in a consistent manner. Develop people through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management. Administers investigations that involve work rule violations in a timely manner (e.g., attendance and reliability, company or flight attendant manuals, rules or regulations, customer complaints, and crew conflicts). Formulates plans and processes to conduct accurate, complete, and thorough investigations within specified timeframes (i.e., identifying witnesses, appropriate questioning, statement gathering, and other evidence). Develops and presents investigative findings and prepares comprehensive documentation to support appropriate actions. Prepares and participates and with the legal and labor departments for grievance and arbitration hearings. Partners with labor relations, human resources, and legal to provide recommendations and corrective action surrounding performance of flight attendants. Consults with the medical relations team to ensure compliance with all Americans with Disabilities Act (ADA), federal, and state rules and regulations for employee leaves of absence. Partners with the AFA to foster a high-performance culture. Collaborates with inflight base managers and supervisors to establish and achieve performance metrics in a way that delivers award winning results. Team up with the inflight training department to provide probationary flight attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best. Job-Specific Experience, Education & Skills Required 3 years of experience in airline operations or equivalent experience. 2 years of experience in delivering feedback and having challenging conversations. Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree Ability and willingness to travel up to 35% of the time. Ability and willingness to accept on-call rotation. Experience managing multiple cases or projects to timely resolution. Demonstrated ability to work collaboratively and effectively in a team environment. Ability to form strong partnerships and business relationships with flight attendants and peers. Self-reliant, self-motivated, and engaging. Ability to become flight attendant qualified. Effective communication (e.g., verbal, written, and listening) and interpersonal skills.Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment. Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). High school diploma or equivalent is required. Minimum age of 21. Must be authorized to work in the U.S. Preferred 3 years of Inflight experience. Experience preparing verbal and written investigative reports. Knowledge of aviation industry. A Bachelor of Arts or a Bachelor of Science degree. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. COVID-19 Vaccination Requirement Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief. Total Rewards Competitive total rewards package Medical, dental and vision benefits 401k match program Monthly incentive pay plan Annual incentive pay plan Generous paid time off Travel privileges on [redacted] & Horizon Air Apply by 7:00 PM Pacific Time on 4/11/2022