HOW YOU\'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) The General Manager - Employee Communications is a senior level corporate communications professional responsible for developing and driving the communications strategy for Delta\'s Flight Operations division. This individual will be embedded deeply with senior Flight Operations leadership and drive comprehensive communications strategies and campaigns to showcase Delta\'s culture and bolster Delta\'s mission of No One Better Connects the World. Reporting to the Director - Employee Communications, the General Manager serves as a strategic communications counsel for the Flight Operations leadership team, positioning them as thought leaders and advocates for pilots and other Flight Operations employees. Demonstrated experience developing and maintaining constructive relationships with and providing counsel to senior-level business leaders is a must, as is writing expertise and the ability to effectively reflect a leader\'s individual voice while aligning it with Delta\'s. In addition, this professional will ensure strategy is applied consistently by providing day-to-day direction on corporate and division-specific communications strategies. The candidate must be able to successfully manage complex, fast-moving and unexpected communications challenges. This senior position on the Employee Communications team also could require serving as a spokesperson for the airline on select issues and work collaboratively in developing cross-divisional plans and events. Practices safety conscious behaviors in all operational processes and procedures. Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety & well-being. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) Should possess a Bachelor\'s degree in Communications/journalism or related field. Airline experience preferred. Social media expertise, and multi-media experience is a plus. Minimum of seven years of employee/internal communications-focused experience required and experience in leading direct reports is preferred including day-to-day relationships with executives. Must have excellent writing skills, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative. Experience developing creative, effective approaches to difficult communications challenges. Strong analytical and negotiation skills preferred. Should have the ability to communicate effectively with all levels of management and front-line employee groups. A working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential. Must have a high degree of initiative and the ability manage multiple tasks, work under pressure and meet deadlines as required. Must be flexible in dealing with changing priorities. Some travel required. Internal candidates must be performing satisfactorily in present position. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)