Description
Key Responsibilities:
Must deliver a balance of leadership, accountability and support to drive increased Flight Attendant performance while maintaining a high level of engagement
Manage all attendance, performance, development, and disciplinary issues for Flight Attendants
Manage delivery of Flight Attendant crew briefings
Communicate and administer company policies, procedures, departmental goals and initiatives to Flight Attendants
Work in conjunction with the Reliability Team to administer the Sick Leave Monitoring Program, Progressive Discipline Policy in a timely manner
Actively engage with Flight Attendants to ensure we support the goals and vision provided by In-Flight Managing Director and VP
Actively engage Flight Attendants with the intent to reduce On the Job Injury (OJI) occurrences
Act as Company Representative for disciplinary cases or grievances
Provide support in the operation as needed
Performs additional tasks as directed by the Senior Manager of In-Flight
Requirements
Minimum Requirements:
High School diploma or equivalent education
2 years of management / supervisory / lead experience
Able to successfully manage and lead multiple projects to completion within budget and on time
Must be able to investigate incidents and discipline with dignity while maintaining confidentiality
Able to build and maintain relationships with Flight Attendants and managers at the highest professional level
Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint, Access)
Must obtain a Passport, AOA badge and Ramp License
Able to work flexible hours including holidays and weekends
Preferred Qualifications:
Previous or current Flight Attendant experience
