[redacted]X commenced public charter service in April 2016. We offer a new product in aviation by combining the speed and convenience of a private jet, with superior onboard experience, sold by the seat, at a price near that of existing commercial service. The [redacted]X fleet of Embraer 135s is a luxuriously reconfigured 30 passenger jet, each seat with at least 36-inch pitch, free WiFi, and the comforts of a private jet at the price of flying commercial. Unlike [redacted]\'s private jets (where customers must book the whole aircraft), [redacted]X sells individual seats on scheduled flights. [redacted]X does not just move passengers from point A to point B, our customers get where they want to be effortlessly, and refreshed. We don\'t just move the customer, we move their soul. The Airport Service Concierge team owns the entire customer experience at the airport, and because of this the concierge must have a never ending hunger to build a consistent, safe and joyful experience for each and every customer. Job Description Purpose To give our customers a reliable, joyful and seamless experience from highly capable and committed crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The station manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term. Outcomes and Responsibilities Ensure supervisors are creating and maintaining an environment where the Airport Services Concierge team can thrive Maintain a working knowledge of systems, products and policies in order to assist/guide/ensure the Concierge team is set up for success Manage labor costs through supervisors by scheduling efficiently, ensuring accurate time card reporting, maintaining appropriate staffing levels and ensuring consistent wage management Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission Ensure the supervisor team is always working as efficiently as possible and is provided the tools to do so Ensure all customers feel relaxed and refreshed when at the station Create an environment that customers move through effortlessly, and ensure our crewmembers are taking care of our customers Responsible for expanding the ASC team by hiring world class crewmembers - continually refining the hiring process to ensure we only hire the best of the best Develop and maintain external stakeholder (e.g. FBO) relationships, be aware of and monitor their activities, commend and remediate as appropriate, as well as ensure supervisors document vendor issues and praises Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy Assist the schedule planning/finance department with future schedules to make certain adequate crewmember coverage, customer experience and facility management Maintain awareness of issues identified on station meetings conducted by supervisors. Ensure supervisors are acting on these issues in an appropriate and timely manner. Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume Maintain overall managerial responsibility for station(s) schedule. Work with internal stakeholders to ensure adequate personnel resources Guide and develop current supervisors to ensure they are ready to step into future manager roles Qualifications Behavioral Competencies Ability to maintain a cool, calm, and collected manner when faced with a stressful situation Must be able to make decisions that reflect the safety and integrity of the organization based on our values Leads and manages others effectively, inspires commitment and ensures execution Makes effective decisions using analysis of situation and [redacted]X values as guidance Ability to prioritize tasks and execute them accordingly with a high degree of focus Keen sense of situational awareness and foresight and the ability to be professionally assertive Functional Competencies Impeccable verbal and written communication skills Working knowledge MS Office, Google Business Solutions In depth understanding of Radixx/DCS/Astro Thorough knowledge of all company policies and procedures Solid understanding of the entire operation and functions of company departments Required Education & Experience High School Degree 3 Years Airport operations experience 5 years of interacting with customers/people delivering services face-to-face 2 years experience supervising people Preferred Education & Experience College Degree 5 years of Airport Operations Experience 3 years of prior supervisory or managerial experience Basic Requirements Must be able to travel often Ability to lift 75+ pounds Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing Ability to work a flexible schedule including early mornings, nights, weekends and holidays Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Travel 2-10 days per month Licenses & Designations Valid Driver\'s License Culture The position holder shall demonstrate a range of behavioral competencies to a high level, and want to use these to the full extent when they work. This is as important as having a relevant level of quality experience of the job and content. We look for evidence of the job content, in addition to evidence of the below key behavioral competencies. It is important to keep sight of not only what we are trying to achieve, but also how we would like to achieve it. We commit to maintaining a culture of Safety, Excellence, and Integrity, each of which we believe will result from living by the following Core Values: Serve from the heart Love what you do Improve something today Seek first to understand Deliver on commitments Make the most of what you have Make mistakes valuable Have fun Ask for help Keep calm and press on Additional Information We Do Whatever It Takes May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).