AT A GLANCE At [redacted] Airways, we are passionate about creating an on-board holiday experience that is effortless, memorable and unique. We don’t just safely fly our customers to their destination; we put our customers at the heart of everything we do to provide a great start and end to their holiday. WHAT YOU WILL BE DOING Every flight is different, but broadly speaking you’ll be doing the following: Pre-Flight: You’ll work with the rest of the team to plan your flight activities and demonstrate safety knowledge to the required standard in the crew room. Once on the aircraft, you’ll perform vital checks prior to departure, then you’ll welcome customers on-board with a friendly welcome and a smile. You’ll provide a safety briefing to our customers and prepare the aircraft for departure. Throughout The Flight: You’ll be creating a fun, memorable experience on board for our customers delivering a consistent and friendly service. The customer will be at the heart of everything you do on board, you’ll need to ensure their needs are met and their expectations exceeded. You’ll let your personality shine through on every flight and with a ‘sales through service’ mind-set, you’ll offer refreshments and duty free items to drive on-board revenue. You’ll have the tools and ability to solve issues on the spot and leave a great lasting impression with our customers that will keep them coming back to us time and time again. Landing & Disembarkation: You’ll ensure the aircraft and our customers are prepared for landing, helping customers to disembark the aircraft safely and efficiently with a lasting positive impression. Once customers disembark, you\'ll work as a team ensuring all necessary checks are completed for the return sector and then welcome our customers back on-board. WHAT WE ARE LOOKING FOR • Confidence, a sense of fun and a passion for delivering excellent customer service • Exceptional communication and presentation skills to engage customers and colleagues • The ability to plan and organise but still juggle priorities and “think on your feet” when necessary • Reliable with strong attention to detail • Energy, resilience and an appetite for hard work • A healthy drive to achieve sales targets (but never at the expense of a great customer experience) • A commitment to learning and continuous improvement Requirements: There are some specific physical and logistical requirements for the role, to ensure that you can safely serve our customers on-board. Regulatory requirements state that Cabin Crew need to: Be able to move freely, forward facing down the aisle and pass through all aircraft emergency exits without assistance Be able to position yourself in to a restricted space at the aircraft door without blocking the evacuation path Be able to strap yourself in to a crew seat using a seat belt with a full over the shoulder harness (The above will be tested during training.) Be able to reach the overhead compartments with a minimum 6’2” reach (not height) without shoes Be assessed as ‘fit to operate as crew’ by a suitably qualified Aero-Medical Examiner Be able to obtain a valid UK DBS Check/Police Certificate (or Irish equivalent for Dublin) and EASA Medical Certificate prior to starting training