Description
The Regional Director provides leadership and direction to assigned areas within a Region to achieve regional Key Performance Indicators (KPIs), goals and objectives. Directly leads, mentors and supports Area Managers, supporting base level operations. Collaborates cross-functionally with Centers of Excellence peers in Clinical, Maintenance, Safety, Aviation, and Business Development to drive safety, quality and training. Responsible for oversight of operational and financial performance across all assigned bases. Instills decision making and activities that support the overall regional strategy and mission, while supporting a customer focused mentality. Acts as Account Executive for assigned customer relationships. Champions safety and quality operations which are paramount in all [redacted] Corp. operations.
Essential Functions and Responsibilities include the following:
• Responsible for the development and management of an annual P&L, operating and capital budgets for the assigned areas within the region. Drives financial performance and takes proactive and reactive steps to ensure ongoing alignment of performance with expectations for assigned group of bases.
• Sets annual KPIs for Area Managers in conjunction with Regional VP and Business Development leadership, to achieve flight volume plan, same base transport volume, grow existing customer contracts, and consistent communication flows for assigned bases and the region as a whole
• Works closely with the Business Development team in pursuit of new customers and acts as senior account executive for existing customers; supports the Business Development team in the creation and negotiation of critical outsourced customer contracts.
• Coaches Area Managers to ensure achievement of targets as reflected in the monthly base scorecard
• Lead the creation and implementation of employee career development processes and succession planning including mentoring, coaching, and modeling appropriate leadership behaviors.
• Leads and coaches Area Manager performance for service excellence at assigned bases to ensure high levels of quality and business practices that meet and/or exceed established standards. Includes aviation, clinical, safety and maintenance services ensuring optimal safety practices, full regulatory compliance, maximum fleet availability and operational readiness.
• Manages regional spare fleet, using information from the Area Managers, Regional Maintenance Director, in coordination with other Regional Directors and Regional Aviation Directors.
• Works with Area Manager, in coordination with Corporate Human Resources, regarding regional and base terminations, job description changes, FTE increases or decreases, exempt hiring and promotions.
• Facilitates the opening of new base locations and the conversion of HBS to ADM bases.
• Participates in the company’s response to, and mitigation of, any accidents or sentinel events in a manner that reduces negative public exposure, minimizes civil and criminal legal exposure and falls within the values of [redacted] Corp., including providing care and support to staff members and their families directly and indirectly affected.
• Other Duties as assigned.
Additional job requirements:
• Ability to be available 24/7 for operational requirements
• Indicate the percentage of time spent traveling: 60%
Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow [redacted]’ employment practices and policies.
Supervisory Responsibilities
Directly supervises Area Managers. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, [redacted] will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
• Bachelor’s degree from four-year college or university; and ten to twelve years’ related experience and/or training; or equivalent combination of education and experience
• General knowledge of aviation and clinical regulations that pertain to the Company’s business activities and geographical areas of responsibility.
• Master’s Degree in Business (MBA) preferred or equivalent
• Experience in medical transportation services preferred
• Demonstrated achievement of margin generation and profitability management
Skills
• Strong interpersonal skills and a high degree of collaboration at all levels.
• Demonstrates high critical thinking, reasoning skills, and problem solving skills
• Excellent organizational skills, detail oriented, ability to multi-task efficiently and meet deadlines
• Excellent communication and presentation skills, both written and verbal
• Ability to exercise sound judgement and make decisions in a manner consistent with the essential job functions.
• Ability to build and maintain positive relationships internally and externally
• Demonstrated Leadership
Computer Skills
• Intermediate Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
[redacted] is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.