Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Managing Director Inflight Services sets the long-term strategy and oversees the financial performance of Inflight training, Inflight policy and procedures, and Inflight safety and compliance at [redacted]. As a people leader, this role establishes strategic goals and direction for a team of leaders to execute strategic initiatives, programs, and projects to support division or corporate objectives and labor strategy. Key Duties Establish strategic goals and direction for the development, implementation, maintenance, continuous improvement and execution of: Inflight policies and procedures, standards, safety and compliance, All training development, delivery and technology solutions to support training programs and leadership strategies, and Technology solutions used in inflight operations in conjunction with the Mobile Operations team. Collaborates productively with Association of Flight Attendants (AFA) and Federal Aviation Administration (FAA) to ensure effective training and regulatory compliance for all of Inflight Influence across company and provides strategic recommendations to enterprise leaders Develops and executes strategic initiatives, programs, and projects to support division and corporate objectives. Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions. Influence across company culture through action, presence, and reinforcement of behaviors. Partner with corporate support teams to ensure effective and consistent division communications. Represents Inflight Services on select customer, operations, and technical steering committees. Job-Specific Experience, Education & Skills Required 10 years of experience in customer service or related operational field, with some time in training, policy & procedures or inflight management. 5 years people leadership experience managing large work groups with multiple layers including developing and mentoring employees through engagement. A Bachelor’s degree with a focus in Business Management or similar discipline, or a willingness to attain a Bachelor’s degree within six years of start date. Ability to lead with passion, humility and fierce resolve and an ability to think and work beyond divisional boundaries required. Demonstrated ability to influence change and initiate actions that have strategic impact and drive a high performance culture. Demonstrated commitment to clear and transparent communication. Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners. Ability to develop new ideas to improve safety, compliance, efficiency, and cost. Ability to be proactive, enthusiastic, creative and willing to try new approaches. Analytical and excellent problem-solving skills. Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Experience leading in a labor union environment. Airline operations experience. Strong SMS and compliance experience Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly. Innovative, apolitical, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment and to manage conflict. Total Rewards Competitive total rewards package Medical, dental and vision benefits 401k match program Monthly incentive pay plan Annual incentive pay Equity grants Generous paid time off Unlimited confirmed travel privileges on [redacted] & Horizon Air Lounge membership Employment Type Full-Time FLSA Status Exempt Regular/Temporary Regular Requisition ID 2021-5416 Equal Employment Opportunity Horizon Air and [redacted] are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.