The Base General Manager will provide administrative, personnel management support and leadership to all base related teams (Client Services, Line Service and Maintenance) to enhance the overall function of the base. This role has a flight operations, revenue management and personnel oversight focus. The General Manager will manage and direct the activities and functions of the base to achieve base goals and strategic initiatives. This position will also need to ensure the highest level of safety and service is provided for all aircraft owners and clients. The General Manager will lead by example, promoting a positive team environment through [redacted] Core Values. Duties and Responsibilities: Team Management: Develop an understanding of all Client Service Specialist functions and be able to perform if needed, this will include the flight software (FOS); be able to quote trips, review for accuracy and understand aircraft capabilities Manage a team of Client Service Specialists, Client Service Representatives and Line Service team, including their schedules, on-call rotation and meet & greets at multiple airports, to ensure the base is fully staffed 24/7/365 for all owner/client departures and arrivals. Ensuring the team follows all policies and procedures including the Coordinated Outfitting Policy Facilitate hiring, interviewing, training, coaching, counseling, and providing performance improvement when necessary Proper follow-up with team including regularly scheduled meetings Work nights, holidays and weekends and share in the on-call rotation as needed, adjust schedule to fit flight and base activity Client Management: Manage customer base and relationships by engaging with value-added meetings, entertainment and appropriate work-related events held at the base and offsite locations Monitor quality of service through direct contact and documented feedback ensuring best in class customer service and support is being provided Investigate and resolve all Service Improvement Opportunities (SIOs) related to clients and owners; work with base and National Operations Center (NOC) on any necessary process improvement Responsible for maintaining the relationships with the aircraft owners and communicate/coordinate when needed on all revenue opportunities Organize and manage the Owner Care Program for each aircraft Understanding of Jet Card hours to budget and inactive Jet Card clients working with Base President, Client Services Team and NOC to ensure the clients stay active and engaged Meet and greet clients, vendors, visitors in a professional manner Base Management: Ensure compliance with corporate fiscal policies and directives on expenses and capital planning Understand and monitor DOMO for use as team guidance on business and service deliverables Communicate and coordinate with NOC departments and personnel daily on base needs Attend bi-monthly base calls with NOC Assist the Base President in sales, renewals, appointments and the base P&L statement review, analysis and accuracy Oversight of timely and accurate customer invoicing and collection of AR Oversight and approval of trip concession dollars Work with Base President to approve all Jet Card clients, owner and charter flight opportunities Set up and coordinate meetings, events, conferences, and conference calls as needed Build company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices. Continual focus and participation in base strategic planning Facilitate grounds and building oversight as needed Maintain industry and product knowledge Other duties as assigned Knowledge, Skills and Abilities: Proficiency with a variety of computer programs including Microsoft Office Suites and aviation programs Ability to work independently and flexible, non-standard hours Strong ability to prioritize and work on multiple projects at once Excellent professional written and interpersonal communication skills Knowledge of contracting, negotiating and structuring sales quota goals and revenue expectations Ability to effectively interact with all levels of the company and its customers Strong attention to detail, organizational and time management skills Ability to maintain the confidentiality of sensitive information Self-motivated and independent problem-solving ability Ability to take direction from multiple sources Ability to work with frequent changes in procedures, directions and outcomes Education and Work Experience: BS/BA or equivalent work experience required. 5 years of high-level customer service experience required 5 years management experience required Financial, accounting, or P&L management experience preferred Aviation industry experience required and a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities Proven experience developing, negotiating, finalizing and implementing contracts Physical Requirements: Majority of work is completed in a normal office work environment Operate office equipment such as telephone, computer, printer, fax, postage meter, etc. Move up to 25 pounds on an infrequent basis Access filing cabinets, drawers and shelves of varying heights Travel to various locations within community, state and country