Flight Concierge - Aspen Imagine spending your days working in one of the most beautiful places in the world. Imagine working side by side with a knowledgeable and talented group of aviation professionals. And imagine doing that while having fun and with generous paid time off. If that sounds ideal, you might be a great fit with Mayo Aviation as our Flight Concierge. As a Flight Concierge, you will be working with a highly professional and experienced team, providing outstanding customer service to high net worth individuals. The time you spend working matters, and you’ll be appreciated and highly valued for it. Mayo Aviation has been providing private chartered jets since 1978, with locations in Centennial and Aspen, Colorado. With convenient locations, this allows our customers to not worry about flight delays, poor customer service, waiting in long lines or being cramped on an aircraft. Mayo Aviation guarantees the highest level of customer satisfaction in the industry. We also provide a broad range of fleet options to meet any customers’ needs, whether that is for a business trip or family vacation. Our aircrafts offer luxury and comfort that cannot be matched. What you can expect from us: Ability to be a valued and cared-for team member who is more than a number and whose voice is heard. Support for your Professional Development, career growth, and advancement. Competitive compensation and comprehensive benefits, including affordable medical, dental, & vision insurance within the first 30 days; Health Savings Account, Flexible Spending Account, Dependent Care Account; 100% Company-paid Life, Short Term, and Long-Term Disability Insurance; 401K plan participation within the first 30 days; Generous Paid Time Off package; Corporate Dash Pass; Free Rocket Lawyer Subscription; and more! What we’ll expect from you and what you\'ll be doing: Manages personal schedule based upon defined variables (i.e. prioritizing flight activity, levels of flight, departures vs arrivals, surrounding airport activity) and meeting weekly target metrics Proactive at problem-solving with catering, ground transportation, and maintenance delays to provide clients with flawless service while keeping appropriate departments informed. Responsible for the daily maintenance of the lounge and office established at the location Controls high-priced stock items to ensure that items are appropriately tracked and used by crews to keep costs down and make items more readily available for client needs Maintain Commissary stock by monitoring quantities and placing orders with HQ as needed Develop client relationships by meeting inbound and outbound clients and arranging for any special requirements including hosting awaiting family or drivers. Responsible for preparing trip itineraries for all retail clients, while coordinating all the necessary logistics (includes but is not limited to catering, ground transportation, etc.) that are associated with ongoing and upcoming trips Coordinate with internal and external teams regarding flight feasibility, operational concerns, weather & performance, scheduling, and availability Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays, and weather updates Monitor for flight diversions/irregular operational concerns and effectively escalate to the sales staff as necessary Monitor the status of all scheduled flights and flights in progress, from the point of origin to the final destination while flight-following trip movements with the required points of contact Obtain required passenger documents and provide them to the Flight Control Team or trip vendors Perform daily quality control reviews of all retail client trips Works with the Sales and Owner Services to minimize communication confusion and diffuse situations immediately. Must be able to handle high call & email volume and produce trip documents in an expedited fashion Generates leads for aircraft management and aircraft charter sales team Manage a variety of software suites while effectively scanning for pertinent and relevant information (includes but is not limited to: client preferences, allergies, etc.) Take ownership of issues using independent judgment and provide sound solutions to facilitate a pro-safety culture, and ensure client satisfaction Performs additional assignments and projects as required Understands and follows company policy and procedure and FARs Understands aircraft capabilities to provide the best possible solutions based on mission requests Promotes an active safety culture, understands SMS, and executes all activities within a safe decision-making environment ensuring compliance with all applicable rules, regulations, and organizational standards Participate in Mayo Aviation\'s marketing efforts & content creation Job Qualifications History of success working with high net worth individuals Progressive experience in flight operations or sales roles Dynamic personality able to engage and influence at a professionally high level with superior communications skills History or working in a confidential and sensitive business understanding need for confidentiality Business acumen able to understand, develop and execute on business plans, maintain focus on meeting or exceeding sales and services targets and dialogue at an experienced high level with company objectives Strong listening skill with an attention to detail in an interpersonal environment Education or Formal Training High School Diploma or equivalent Bachelors degree in related Business or Services Management preferred FAA Dispatch certification or pilot licensing helpful Other services, sales or project management certifications helpful Knowledge and Other Requirements Part 135, Part 91 and Part 145 FAR’s Industry specific technology and terminology Working Environment/Physical Activities General office environment Sitting for long periods of time at the computer Walking for short periods of time