Passenger Services Supervisor (Lead Flight Attendant) Job Req ID 22455759 Primary Location Harrison, New York Job Category Corporate Services Reports to the Chief Pilot. Responsibilities Manage and supervise all full-time and contract Flight Attendants. Oversees and directs quality control across the entire passenger experience. Duties Performs supervisory functions for all full-time Flight Attendants, including performance management, professional development, and Improvement plans. Oversees Flight Attendant spending, to include Travel & Expense report reviews and approvals, catering expenses, and aircraft cabin amenities purchases. Develops and maintains detailed passenger and cabin equipment Safety Standard Operating Procedures. Prepares, and assures compliance with, detailed standards for passenger service, to include menu planning, culinary preparation and presentation, and service etiquette. Works with internal resources and industry leaders to identify culinary trends to provide a fresh, healthy, sustainable approach to menu planning and catering on a continuous basis. Manages operation and training of all cabin systems, including entertainment and technology equipment, router settings, password management, and printing options. Ensures Cabin Manager staff are fully trained and proficient is the management of in-flight medical incidents/emergencies, including use of automated external defibrillators, Tempus units, communications with ground-based medical support, and the application of medications and first aid. Oversees the Aviation commissary and works closely with vendors to maintain supplier relationships. Identifies and implements culinary trends and rotate stock as needed to provide a variety of healthy options. Works with the Chief Pilot to ensure that all training requirements for full-time and contract Flight Attendants has been completed in accordance with FAA and Citigroup Aviation specifications. Performs regular Line Checks to assure the set service standard is always being met/exceeded. Manages Flight Attendant scheduling for all flights, determines vacation and time-off schedules and communicates with Flight Attendants when necessary to resolve problems regarding schedule changes or conflicts. Leads the selection and staffing of new hires for all full-time and Contract Flight Attendants. Qualifications Possesses a strong knowledge of culinary arts, food, wine, and menu planning to accommodate world class service to corporate passengers. A proven track record of supervising, training, and inspiring a high functioning team in the service/corporate aviation industry. Must have experience and facility in developing, integrating, and maintaining a very high standard of service Cabin Service. Previous 5 to 7 years’ experience as a Flight Attendant with a business aviation flight department, aircraft charter company, or an aircraft manufacture’s sales and demonstration team. Experience on Bombardier Global line aircraft a plus. Be fluent in MS Office applications, MS Teams, and flight scheduling applications. Holds a current certification received from an approved Cabin Manager Training program (FACTS/FSI), to include food safety and management of on-board medical emergencies. Hold, or clearly demonstrate the ability to obtain, Aero CNCT Certification. Possess a valid and current U.S. Passport.