Position Summary:

The Director of Flight Operations is a key leadership role, supporting as an Accountable Manager in broad operational and strategic management. The key function of this role is the supervision of safe and efficient Flight Operations, leading and supporting the Flight Operations management team and overseeing and developing safety, regulatory, operational and business performance.

Effective collaboration with key stakeholders, leading by good example, managing conflicting priorities and communicating across the broader organization, alongside promoting and development of company culture and driving strategic business direction and ensuring new strategies and company initiatives are implemented.

Main Responsibilities:

Hold the Nominated Person for Flight Operations for the respective regulatory authority as required
Liaison with the Competent Authority on all operational and regulatory matters and ensuring compliance with current legislation and the terms of AOC; including attendance at regulatory audits and that a constructive regulatory relationship is always maintained
Has corporate authority for ensuring that all operations and maintenance activities can be financed and carried out as required and to the standards of the Company manuals
Co-ordination with Ground Operations Manager, ensuring adequate operational control and trip feasibility processes are efficient and effective
Ensures safe and efficient flight operations
Attendance of Safety Review Board (SRB) meetings to monitor the safety performance of he Company and to implement improvement actions as required
Ensures compliance with all applicable regulations
Ensures compliance with all national and local environmental laws and requirements
Establishes standards for employee recruitment, conducts pre-employment interviews, and selects new employees (applicable to flight crew only)
Establishes and implements all Flight Department flight policies and procedures
Establishes the standards for Pilot and Cabin Attendant performance and training
Supervises all aircraft scheduling activities
Collaborate with Crew Training Manager and contribute to flight crew training programs, operational and training standards and developmental pathways are maintained and improved
Evaluates outside contract agencies (Fixed Base Operators, maintenance facilities, etc.) to ensure they have adequate facilities, personnel, and experience to perform the required service function
Administers performance evaluations of Pilots, Cabin Attendants, Administrative Support, and other personnel;
Serves as a company representative with respect to other corporations, local or relevant authorities
Develops and maintains the OMA
Ensures that crew scheduling complies with flight and duty time limitations
Ensures that flight crew qualifications are current
Maintains a current operations library
Oversees Crew Coordination/ Training Department
Assumes any duties delegated by Senior Director Aircraft Management
Perform other duties/ ad hoc projects assigned by the Company

Minimum Requirements:

An above average knowledge of applicable regulatory bodies (EASA, FAA), Flight Operations Manuals, Operations Specifications, Standard Operating Procedures, Aircraft Systems and Performance and Company Policies
Broad operational experience, including large cabin and worldwide operations
Proven experience as a senior manager in large flight operations department, leading and developing Operations Procedures, Flight Crew Management, Operational Control and operational standards

Desired Characteristics:

Strong sense of responsibility, communication, and organization skills
Attention to detail
Strong interpersonal, verbal/written, listening and being comfortable presenting at board level and public
Must be able to function well in high demand environment while maintaining a positive attitude and image and work well with others
Customer service and safety focused
Excellent communications, customer service and people skills
Results driven – able to execute with high personal accountability
Strong initiative and self-direction
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)