-Opportunity to drive key drive strategic and operational priorities for the QantasLink Cabin Crew and Customer Experience portfolio -Challenge yourself to work in an executive leadership role where you can make high-impact decisions -Full-time permanent position located at our Sydney Head Office at Mascot At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. Our collaborative culture allows us to dream big and deliver successfully, knowing we’re supported by the best people. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to taking the organisation forward. The Head of Cabin Crew QantasLink is responsible for the end to end strategic people leadership, development and management of the QantasLink Cabin Crew and Customer Experience portfolio inclusive of leading upwards of 500 employees spanning across two entities, (Eastern and Sunstate) and multiple locations. The role has direct accountability and end to end strategic and operational ownership of the QantasLink Cabin Crew and Customer Experience business inclusive of productivity metrics including; on time performance, people and customer safety, customer experience NPS, cost improvement, transformation and ancillary revenue. The role is responsible for developing and driving the strategy to continue to transform to a competitive cost base whilst improving customer NPS. The role will partner to drive the strategy and implementation of the end to end planning and operations process ensuring optimisation of crew and customer service costs and operational performance. It has responsibility to ensure the cabin crew and customer experience operation complies with regulatory, statutory and industrial award obligations and resources are available to support the Group’s flying program. You’ll have – Minimum 10 years’ experience in aviation industry leadership role Degree level qualified in commerce or aviation degree Excellent operational management with ability to influence key stakeholders to achieve strategic outcomes Large people / team management experience Extensive experience in driving performance across complex, diverse and industrial workforces Ability to think and plan strategically while maintaining an eye on the detail Ability to manage and drive multiple projects simultaneously A good understanding of the business including brand alignment with employees, interdependencies across the business to achieve goals A self-management orientation including achievement, flexibility and adaptability Results driven with a capacity for hard work and role modelling Qantas beliefs Acute and well-developed commercial sense and ability to focus on the business fundamentals Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching and our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their careers in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks of paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to support better your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Applications close: 25th September 2023 Applications will only be considered for candidates with the right to work in Australia / New Zealand without restriction or sponsorship.