Description
The Air Host or Hostess will provide all cabin service duties meeting the needs of passengers and crew, except for safety sensitive functions.
Duties & Responsibilities:
Provide passenger service as requested, directed or needed by the passengers
including ordering, preparing and serving all food and refreshments
Assist qualified crewmembers in the stowage of passenger baggage
Assist qualified crewmembers in boarding and seating passengers
Assist the flight crew, as directed
Occupy the cockpit Jump Seat or a passenger seat for takeoff and landing,
as briefed by the PIC
Other duties as assigned
Knowledge, Skills & Abilities:
Ability to work as part of a close team
CPR/First Aid/AED trained and certified
Ability to remain professional in all situations and with all personality types
Strong interpersonal communication skills
Ability to remain calm in emergency situations
Ability to effectively interact with all levels of the Company and its customers
Strong attention to detail, organizational and time management skills
Ability to maintain the confidentiality of sensitive information
Ability to work with frequent changes in procedures, directions and schedules
Ability to work flexible, non-standard hours
Education and Work Experience:
Minimum 2-year college degree desired
Minimum 2 years previous customer service experience
Fluency in multiple languages desired
Completed Hazardous Material training and TSA 12-5 Security Program
Completed Asset Training (12-months) for each aircraft to include: Operation of the aircraft’s cabin systems; location, operations and use of all aircraft emergency equipment; and recognizing and reporting aircraft surface contamination.
Physical Requirements:
Occasional lifting of weights up to 30-40 pounds
Able to function in changing environmental conditions
Communicate through verbal, written and electronic means