This position is rotating shift position that will cover second shift and weekends. The primary duties of the Operations Support Coordinator are to prepare trip sheets for flight crews, coordinate all the necessary logistics associated with a trip, and be the point of contact for crew and clients during all flights. The Coordinator must have a strong knowledge of aircraft scheduling parameters, including (but not limited to) aircraft limitations, time zone changes, crew duty and rest limitations, weather restrictions, overflight and landing permit requirements, airport curfews, over-flight exemptions, US Customs requirements such as general declarations, APIS submissions and more. Flight Coordinators are responsible for ensuring timely and accurate schedule communications to clients, crew, maintenance, and sales. Prepare tripsheets for flight crews. Monitor the status of all planned flights and flights in progress from the point of origin to final destination (flight following). Ensure all ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight. Communicate with crew members throughout active flights. Send timely flight following information to clients that convey GrandView\'s dedication to exceptional service. Work closely with the sales team in scheduling and coordinating medical flights. Manage crew logistics including crew lodging, transportation, and catering. International Departure/Arrival planning. Dispatch fuel when needed. Plan crew duty assignments. Coordinate all necessary flight logistics and work with team to resolve any technical or operational issues in order to ensure the safety and legality of each flight. Make sure all regulatory requirements are met. Identify, anticipate and take corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues. Advise appropriate personnel of potential/actual delays and conditions affecting safety of flight. FBO selection and database upkeep. Answer inbound calls and direct to proper party. Perform other duties as assigned. Requirements High School Diploma or GED Required Customer service experience required - Able to communicate with customers and colleagues sensitively, tactfully, diplomatically and professionally at all times. Work in the fast paced 24/7 environment of business aviation. Strong organizational skills – detail oriented with the ability to multitask, prioritize and be proactive. Ability to work under pressure with minimal supervision. Flexible, strong ability to deal with change Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift 25 pounds at a time. Benefits Medical, Dental and Vision Insurance - 100% paid by employee for the employee. PPO Plan with BCBS. 401K with a company match of 4% PTO and paid Sick Time