Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you. SUMMARY OF RESPONSIBILITIES: Support the National Chief Pilot (NCP) to ensure the delivery of ‘best in class’ pilot/crew services to Skyservice Managed Clients, and foster a culture that attracts, retains, engages and drives exceptional performance and service; Ensure safe and efficient pilot/crew operations that comply with all federal and local regulations; Assess the ability of crew members to meet regulatory requirements with regards to their designated duties including conducting checkrides; Oversee or support personnel related issues for all crew members and direct reports, working in collaboration with HR as required; Effectively manage direct reports by providing support and coaching; Build relationships with Managed Clients and assigned pilots, monitors service levels and client satisfaction, resolving issues quickly as they arise; Gather information for all mission, accident, incident and occurrence report investigations and closings; Ensure the prevention and investigation of all pilot/crew related occurrence reports including actioning and follow-up; Work closely with the Director, Flight Operations, Director, Pilot Training and other leaders to develop short and long term plans to support the growth of the business; Ensure effective two-way communication with Managed Aircraft Lead Captains and crew members in order to gather feedback and proactively address concerns; Prepare technical data on new routes and aerodromes, assessing their operational suitability and the training required prior to introduction; When required act as the National Chief Pilot when the NCP is unavailable. QUALIFICATIONS AND SKILLS REQUIRED: Airline Transport Pilot Licence (ATPL) with a valid Instrument Rating for an aircraft subject to CAR, Part VII, Subpart 4; Approved Check Pilot (ACP) qualified is an asset (ability to conduct check rides); Type rating for at least one type of aircraft operated and qualified to act as a PIC on one of the types to be operated; Minimum of 5 years’ experience as a PIC; Experience in corporate aviation is preferred; In-depth knowledge of all relevant aviation regulations; Significant track record in building a team of high performing and engaged pilots; Strong leadership skills; Superior customer service, relationship building and influencing skills; Collaborative and oriented towards continuous improvement; Ability to work in fast-paced, high-pressure environment; Flexible to work additional hours and be on-call as required; High safety orientation as well as experience with SMS / safety management processes. Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.