Purpose of Position The Director, Charter Services role is responsible for ensuring the EJM Charter Solutions team is aligned with EJM’s mission to provide an exceptional service experience to EJM aircraft owners and charter customers. The primary responsibility of this role is effective leadership and oversight of EJM’s charter business which includes charter sales, service, fulfillment, and employee development. Director, Charter Services assists SVP, Charter Solutions in identifying and implementing strategies for continuous improvement of EJM’s charter business leading to the achievement of EJM business goals and objectives. Tasks and Responsibilities Supervise daily charter team activity and assist with problem solving, sourcing, reporting, and development of creative selling and fulfillment solutions. Responsible for promoting teamwork, enthusiasm, and cross-functional partnership among team members. Manage career growth and development of Charter Solutions employees. This includes identifying and coordinating learning and development opportunities, providing ongoing coaching in weekly 1:1 engagement, and coordination of all performance management responsibilities (goal definition, measuring goal achievement, and competency assessment). Ensures customer satisfaction through proactive account management, client visits, and crew engagement. Performs follow up on service discrepancies and/or Owner dissatisfaction. Creates and implements course-correction action plans to remedy dissatisfaction and achieve team client retention goals. Provides reporting and analytical support as requested by SVP, Charter Solutions on charter aircraft activity and pricing trends to support EJM charter growth. Partners with cross-functional peers in daily tasks and special projects to achieve EJM company goals. Partners with NetJets Inc. peers to ensure company alignment and Owner/ client satisfaction across entities. Education Bachelor\'s in Business Administration or Aviation Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Attitude Communication & Listening Skills Initiative Interest in Company & Position Knowledge of Specific Job Skills Related Education or Training Related Job Experience Knowledge, Skills, Abilities and Other (KSAOs) Must possess excellent customer service, interpersonal, and communication skills. 5-10 years’ aviation and customer service or sales experience. Excellent working knowledge of general aviation and the charter environment. Exemplifies servant-leadership approach to managing teams and ensuring client satisfaction. Ability to multitask and work under fast-paced conditions. Possesses good judgment, strong collaborative skills, and the ability to navigate and influence across different functions in an organization. Creative thinker who proactively looks for \'outside the box\' solutions. Exhibits teamwork mentality in all interactions. Thorough understanding of Part 91 and Part 135 operations and the various account structures (Part 91, Retail Charter, Hybrid). Excellent knowledge of FAA, DOT and NTSB rules and regulations preferred. Strong Microsoft Office skills preferred. Prior proven success in supervisory role. Benefits Package: EJM offers a full complement of attractive benefits to our team members, including Medical, Dental and Vision insurance. Additional benefits include: • 401(k) Savings Plan. The company provides a 58% matching contribution of your pretax contributions, up to the first 20% of your contributions per pay within the IRS guideline limits • Company provided Short Term Disability • Flexible Spending Account (FSA) • Prescription Drug Benefit Plan • Two weeks of Paid Time Off [redacted] is an equal opportunity employer To ensure a safe environment, we conduct pre-employment drug screening and background checks