The Client Aviation Director manages assigned client relationships, aligns with the overall strategy of [redacted] client management, and ensures customer service excellence for our clients. Main Responsibilities: Interface with management clients to insure pro-active, positive and consistent communications are maintained Ensure customer complaints are resolved satisfactorily and in a timely manner coordinating with internal teams as needed Meet with customers on a routine and scheduled basis to determine client expectations and ensure JAFS management and service representatives are aware of those expectations Liaise with Sales team and represent all JAFS services; Aircraft Management, Aircraft Partnership, PT Jet Cards, Block Hour Charter, as well as other services offered by all lines of business within [redacted] and cross-sell their products and services whenever possible to achieve revenue targets by increase revenue spend per account Oversee aircraft and client onboarding (and termination) activities, connecting client requirements and [redacted] support services Liaise with clients and support team members to approve and present crew candidates, or supplementary crew according to client specifications and business need Intervene in and mediate internal conflict among assigned Flight Support Personnel. When necessary, coordinate with relevant departments (Staffing, HR) to coordinate hiring and termination of Flight Support Personnel Ensure client retention; serving as a Trusted Advisor on all matters related to the customer’s operation Create and support aircraft sell sheets and marketing efforts, if applicable Review and communicate to clients any relevant data reporting, monthly statements, budgets, and dashboards in conjunction with aircraft team members Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are presented, approved, and communicated according to internal processes and client requirements Mitigate and mediate any vendor conflict situations and client collection issues, working to ensure timely resolution and/or payment reconciliations Ensure accuracy of client data in the fleet lists across software platforms Manage insurance claims and communicate coverage options Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Minimum Requirements: Bachelor’s degree, preferably in aviation related field At least 5 years of relevant work experience Knowledgeable in all aspects of the private aviation sector Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload Must be proficient in Microsoft Office suite Excellent interpersonal and communication skills Good understanding of aviation industry Strong internal/external commercial awareness Strong communication skills and experience communicating to diverse internal and external stakeholders Extraordinary customer focus Desired Characteristics: Strong project management experience Strong personal values corresponding with [redacted] values (Trust, Honesty, Alignment, Transparency)