Position Summary: The VP of Aircraft Account Management is a key role responsible for strategic management of more complex and critical aircraft management client relationships, ensuring client retention, relationship growth and development and achievement of budget goals. Reporting to, and partnering with, the Base President, the VP of Aircraft Account Management will implement processes, systems and client-facing modes of interaction that foster genuine client loyalty and produce a measurable yield of new aircraft management business for the base. Duties & Responsibilities: Strategically manage assigned aircraft management client relationships Guide other Base team members in developing rapport and proper communication with aircraft owners and their financial, familial, legal or corporate representatives Develop or import from other [redacted] bases best-in-class client service and client support processes, systems and techniques Engage aircraft management clients in high-level strategic discussion of aircraft management options or granular financial details, as situations may require Serve as an accountable client-facing party for monthly owner statements (e.g., client billing) Assist with accounts receivable as necessary Serve as advisor to Base President on pressing or emerging aircraft management client needs or trends Work strategically with National Operations Center to enhance continually the [redacted] aircraft management services offering Serve as a helpful counterparty or knowledge resource for aircraft management personnel at other [redacted] bases May be asked to perform Personal Flight Concierge duties when needed at Base. Model best conduct and communication for junior staff Champion the company’s values Uphold Company policies and procedures Other related duties as assigned Knowledge, Skills, & Abilities: BS/BA 10+ years of experience in high net worth account management/relationship roles. Understanding of aircraft types and the financial aspects of aircraft ownership Executive presence and demeanor Superb communication Luxury service comprehension and mentality Team and leadership skills Ability to work cross functionally with multiple departments simultaneously Microsoft Office Suite Physical Requirements: Majority of work is completed in a normal office work environment and operating in and around aircraft Communication through verbal, written and electronic means Operation of office equipment such as telephone, computer, printer, fax, postage meter, etc. Moving up to 25 pounds on an infrequent basis Access filing cabinets, drawers and shelves of varying heights