Director of Flight Operations The Director of Flight Operations in Knoxville Tennessee leads a team of pilots and flight instructors that provide a world class flight training experience to SR2X and Vision Jet customers, including internal customers, along with flight operations support for internal business and delivery operations. The Director is responsible to ensure that all training and flight operations are conducted with the highest regard to flight safety in an efficient manner that serves the customer’s best interest. The Director is responsible to align, engage and equip team members to prioritize and achieve department goals. The Director will coordinate with leaders across the organization in support of the Director’s responsibilities but also to ensure adjacent corporate goals can be achieved. The Director must have and maintain comprehensive knowledge of industry best training and flying techniques and adapt those techniques for Cirrus’ flight operations. Training Supervisors and Managers, who directly lead individual flight instructors and pilots, will report to the Director. Finally, the Director is responsible to create a workplace environment that attracts, develops and retains high performing team members in a competitive hiring marketplace. Duties and Responsibilities/Essential Functions Lead multiple teams of pilots and flight instructors to provide a world class flight training experience to the highest safety standards using and defining industry best practices. Establish, prioritize, and equip team members to achieve departmental goals, customer satisfaction and financial targets. Make timely decisions to business, personnel and customer issues using comprehensive industry and company knowledge with a data driven approach to achieve the best business outcome. Leverage data and department metrics to inform, align and prioritize efforts to provide a world class customer experience and employee experience to achieve predictable and forecasted results. Engage and empower team members to leverage Cirrus Aircraft Guiding Principles and Service Essentials to create a world class flight training experience. Direct oversight and responsibility to plan and execute; SR2X and Vision Jet training operations in TYS, Flying Club operations in DLH and TYS, Corporate Flight Operations in DLH and TYS and Ferry Flight Operations. Drive and enable a team to provide a worldclass learn to fly experience to customers in the local Knoxville area and assist the sales team in aircraft purchase processes. Work collaboratively with adjacent team leaders and members to implement, improve and execute efficient flight training business processes. Identify, mentor and setup career progression plans for high potential high performing people. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Minimum 5 year’s leadership experience overseeing flight training or flight operations team member required. Experience and demonstrated ability to establish, implement and achieve departmental goals and objectives required. Experience and demonstrated ability to establish, implement and achieve financial targets required. Minimum 10 year’s flight training or flight operations experience required. Minimum FAA ASEL commercial pilot with current FAA 1st or 2nd class medical required. FAA certified flight instructor with instrument privileges required. Proven ability to drive employee development and engagement required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Business Insight Applies knowledge of business and the marketplace to advance the organizations goals. Drives Engagement Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Financial Acumen Interprets and applies understanding of key financial indicators to make better business decisions. Manages Ambiguity Operates effectively even when things are not certain, or the way forward is not clear. Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.