The Base General Manager will provide Administrative and Personnel Management Support & Leadership to all Base related teams (Client Service, Line Services & Maintenance) to enhance the overall function of the Base. They will manage and direct the activities & functions of the Base to achieve Base goals & strategic initiatives, while ensuring the highest level of Safety & Service is provided for all Aircraft Owners & Clients. The GM will lead by example, promoting a positive team environment through [redacted] Core Values. Duties & Responsibilities: Manage Customer Base & Relationships by engaging with value-added meetings, entertainment and appropriate work-related Events held at Base & offsite Monitor quality of Service through direct contact & documented feedback ensuring best in class Customer Service and Support is being provided Investigate and resolve all SIOs related to Base Clients & Owners; work with Base & NOC on any necessary Process Improvement Responsible for maintaining the relationships with the Aircraft Owners of the base fleet and communicate/coordinate when needed on all revenue opportunities Organize & manage the Owner Care Program for each aircraft Develop an understanding of all Client Service Specialist functions & be able to perform if needed, this will include the Flight Software (FOS); be able to quote trips, review for accuracy & understand aircraft capabilities Manage Client Service & Line Service teams to ensure effectiveness through facilitating training, coaching, counseling, and providing performance improvement when necessary (working with HR when needed) Manage Client Services & Line Services team schedules, including on-call rotation and Meet & Greets, to ensure the Base is fully staffed 24/7/365 for all owner/client departures and arrivals Approve Client Service & Line Service PTO requests, credit card purchases, and mileage reports Ensure Coordinated Outfitting policy is being followed by all team members at the Base Work with HR & NOC Client Services on all hiring & interview needs, as well as ensure participation of team in Initial & Recurrent training Conduct annual & regularly scheduled reviews/meetings with direct reports & team Assist the Base President in the Base P&L statement review, analysis and accuracy Oversight of timely and accurate customer invoicing and collection of AR Oversight and approval of trip concession dollars Work with Base President to approve all Jet Card, Owner & Charter flight opportunities Pulse on Jet Card hours to budget and Inactive Jet Card clients working with Base President, Base CS Team & NOC Mgmt. to ensure Client Base stays active & engaged Ensure compliance with Corporate fiscal policies and directives on expenses & capital planning Understand & monitor DOMO for use as team guidance on business & service deliverables Communicate and coordinate with NOC departments and personnel daily on Base needs Attend bi-monthly Base calls with NOC Mgmt. Set up accommodation and entertainment arrangements for company visitors and/or [redacted] parties Set up and coordinate meetings, events, conferences, and conference calls as needed and represent Company/Base Meet and greet clients, vendors, visitors in a professional manner Build company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices. Maintain quality service by establishing and enforcing organization standards and upholding Company policies & procedures Assist Base President as needed with sales, renewals, appointments, etc. Participate in Annual Base Strategic Planning Facility Management as needed Maintain industry and product knowledge Work nights, Holidays & weekends and share in the on-call rotation as needed Other duties as assigned Knowledge, Skills & Abilities: Ability to work independently & flexible, non-standard hours Strong ability to prioritize and work on multiple projects at once Excellent professional written and interpersonal communication skills Knowledge of contracting and negotiating and structuring sales quota goals and revenue expectations Ability to effectively interact with all levels of the Company and its customers Strong attention to detail, organizational and time management skills Ability to maintain the confidentiality of sensitive information Self-motivated and independent problem-solving ability Ability to take direction from multiple sources Ability to work with frequent changes in procedures, directions and outcomes Education and Work Experience: BS/BA or equivalent work experience required. 5 years of high-level customer service experience required 5 years management experience required Financial, accounting, or P&L management experience preferred Aviation industry experience required and a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities Proven experience developing, negotiating, finalizing and implementing contracts Physical Requirements: Majority of work is completed in a normal office work environment Operate office equipment such as telephone, computer, printer, fax, postage meter, etc. Move up to 25 pounds on an infrequent basis Access filing cabinets, drawers and shelves of varying heights Travel to various locations within community, state and country