Manager - Inflight Base Operations Req #: DEN00002993-JP Location: Denver, CO US Job Category:Flight Ops / Inflight - Management & Administrative We have a wide variety of career opportunities around the world — come find yours. Inflight Services The Inflight Services department includes flight attendants and the teams that support them. Manager - Inflight Base Operations; Denver, CO (DEN) Job overview and responsibilities The Manager - Inflight Base Operation provides leadership for base supervisors and flight attendants. This leader will ensure accurate and comprehensive maintenance of flight attendant records and files. This manager will assist the Base Director as needed and will ensure annual goals are met. This leader will also participate in the performance review and evaluation process for each supervisor/staff member will provide coaching and feedback on a regular basis. The flight attendant supervisor and administrative positions directly relate to front line employee morale as demonstrated by the effectiveness of the supervisors promoting the on-time performance of a clean, safe and reliable product and the continuation of our flight attendants’ superior customer service onboard our aircraft. The base manager mentors each supervisor, as well as recruits and trains new supervisors. Performance: Manage the supervisory/administrative staff at the base including recruiting, training, coaching, mentoring and performance management Ensure all base and divisional goals are met Serve as a liaison with other departments; collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to effectively manage on-time departures Provide reporting and follow-up to base leadership on performance Customer and Employee Satisfaction: Responsible for the Base leadership in the bases with over 2,000 flight attendants and large management teams Support the base director in achieving goals in the area of safety, reliability, customer satisfaction, employee satisfaction and budgeting Ensure delivery of inflight and marketing products determined by the Inflight division Support the recognition and counseling of flight attendants Required High school diploma, GED or the educational equivalent of these (from another country) Three years airline experience, with minimum of two year in a supervisory/leadership role Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Must be flexible, willing and able to work any schedule assigned in a 24-hour-a-day/7-day-a-week operation