Mountain Aviation We’re always looking to hire the best… Here at Mountain Aviation, our employees provide exceptional service to our long-time jet charter clients, while maintaining a healthy work-life balance. What makes Mountain Aviation a great place to work? Not only are we the best Aircraft Charter, Management, and Maintenance operator in the Rocky Mountain Region, we offer flexible schedules, competitive salaries, and great employee benefits. We also offer professional growth opportunities to all of our employees pursuing a stable and successful career in aviation. Currently, we are accepting inquiries from both aspiring aviation professionals as well as seasoned industry experts. After reading through the entire job post, if you believe you would be a valuable member of our team, we encourage you to apply. We are currently looking for a full-time overnight Flight Ops Specialist The schedule will be 9pm-7am on a rotating schedule 4 days on/ 4 days off Position Summary The Flight Operations Specialist is responsible for all aspects of both the Mountain Aviation Client’s (Aircraft Owners and Charter Clients) and Pilot’s flight experience. Client centered customer service, in-depth flight operations knowledge, and an understanding of CFR 14 parts 91 and 135 are essential to success as a CSG (Customer Services Group) team member. This position encompasses aspects of Owner Services, Aviation Dispatch, and Pilot Services disciplines and offers Mountain Aviation Clients a team-centered approach to meeting their aviation needs. This position is in direct contact with our highly successful and high net-worth Clients and their representatives. Attention to detail and the ability to work in a fast-paced team environment are essential personal qualities for the successful Flight Operations Specialist. Immediate response to Client requests is of the utmost importance. Essential Functions Assist in exercising operational control as delegated by Director of Operations in compliance with CFR 14 parts 91, 135 and Mountain Aviation General Operations Manual. Maintain a culture of total customer service focused on anticipating our Clients’ needs and exceeding their expectations. Develop a working relationship with all Mountain Aviation Pilots and assist Crew Logistics Coordinator with scheduling, assignments, and trip logistic needs for the pilot team Assist in crew scheduling and crew resource utilization along with Logistics Coordinator and Chief Pilot Notify and brief all crewmembers associated with scheduled trips as well as maintain communications with crew and assist in all crew associated travel plans. Communicate any operational issues, as appropriate, to the appropriate departments and if needed to our Clients. Document and maintain compliance with Mountain Aviation contractual obligations to all Clients (Aircraft Owners, Block Charter & Retail Charter Clients). Proactively resolve Client issues and disputes; referring to and including the Business Development Team for Client Relations assistance when appropriate. Analyze aircraft fleet utilization to best serve our Client needs and maximize Mountain Aviation overall safety and profitability. Monitor weather and airport conditions on a daily basis to ensure daily operations can be accomplished safely and without unexpected interruption. Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary. Effectively communicate with Mountain Aviation Maintenance and crew regarding scheduled and unscheduled maintenance events. Participate and contribute in daily operations meeting. Responsible for oversight and efficient/accurate processing of all Owner and Charter trip invoices. Utilize FOS to its maximum ability with incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times and invoicing. Strive to meet daily, monthly, and annual sales and operations goals. Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers as needed to assist the sales team. Maintain and continually improve Clients and Vendor contact information in FOS. Learn to utilize computer systems and programs to perform job duties to include but not limited to: FOS, Flight Explorer, and Microsoft Office Suite. Minimal travel may be necessary for conferences, trade shows, and training events. Passion for Success Record Keeping and Database Maintenance Record all flight data from completed trips using the Trip Completion Checklist. Take notice of aircraft discrepancies and report them to Maintenance. Prepare paperwork required for the overnight and/or weekend coordinator. Follow established protocols per FOS Database management. Knowledge, Skills and Abilities: General knowledge of geography, aviation meteorology, customer service, and corporate aircraft types and performance. Exceptional communication, writing, and teamwork skills. Solid computer skills, proficient in MS Office software Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines Ability to work as a team member while meeting individual performance goals Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks. Required Qualifications: Previous aviation industry specific work experience Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135 Preferred Qualifications: College Degree (Aviation or Business degree preferred) FAA Dispatch Certificate or Pilot Certificate Previous sales experience Experience working with FOS software Work Conditions: Work is performed in an office setting with prolonged periods of sedentary activity Required flexible work schedule to accommodate various changing shifts, PTO and on-call adjustments (Includes: weekdays, evenings, and weekends). Physical Requirements The employee must occasionally lift and/or move up to 50 pounds Must be able to sit at a desk computer for prolonged periods