Description
Job Summary: The Delivery Pilot- Piston sets the industry standard for aircraft delivery and represents the Cirrus Service Essentials at all times. He or she is responsible for sustaining an efficient, accommodating, and informative protocol for the transfer of aircraft ownership from the manufacturer to the client. Keeping clients’ needs paramount, he or she supports critical phases of the delivery process, to include aircraft completion, ferry from the manufacturing facility to the Vision Center, final inspection and preparation, aircraft presentation and acceptance flight, and transition to the ownership phase. Superior client hospitality skills, technical knowledge, leadership, and organizational skills are crucial.
Essential Duties and Responsibilities:
Maintains a culture of hospitality to enhance the Cirrus brand and aircraft ownership experience.
Maintains formal policies and procedures for all aspects of Vision Center operations pertaining to client interface, aircraft utilization, preparation, maintenance, and supporting equipment.
Supports the final phases of aircraft completion, ferry logistics, delivery staging and timing, and coordination with clients.
Ensures that aircraft meet or exceed cosmetic and mechanical standards, are completed on-time, with the correct supporting equipment, using the highest level of attention to detail.
Administers the presentation of aircraft to customers in a safe, welcoming, informative, and comfortable environment. Educates the customer on the features of their aircraft, to include ground presentations and demonstration flights.
Oversees and coordinates the presentation of pre-owned aircraft and any aircraft at the Vision Center for service or aftermarket upgrades.
Works with related departments to continually improve the aircraft finishing and aircraft presentation process.
Seeks to continually modernize and streamline the interface between the client and key aircraft acquisition roles at Cirrus.
Maintains an adequate inventory of supporting equipment for each aircraft. Works with Shipping, Parts, and Purchasing to ensure equipment is in stock and available for every delivery.
Performs, on an as-needed basis, corporate flight missions, including demonstration flights, sales event support, maintenance flights, customer acceptance flights, and corporate missions.
Maintains expert knowledge level of all aircraft features and functionality
Manages condition of delivery showrooms and aircraft hangars.
Maintains airfield driving privileges to recover aircraft if needed
Evaluates weather conditions and other factors to determine a safe go/no go decision while complying with Cirrus safety and operation manuals.
Works efficiently and effectively as an individual in team settings, consisting of Cirrus employees or outside vendors
Maintains flight proficiency and currency
Assists in cleaning aircraft, hangars and flight operations office.Will be required to perform other duties as requested, directed or assigned.
Education and/or Experience:
Bachelor’s degree or equivalent combination of education and experience is required. Excellent written and verbal communication required. A good understanding of Microsoft Word, Excel, Access, and Outlook is required. Applicant must be able to work as part of a team, as well as individually. Overnight travel and weekend work will be required.
Qualifications
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Required
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Required
Bachelors or better in Other or related field.
Experience
Required
1 year: Customer Service
1 year: Pilot
Licenses & Certifications
Required
Pilot’s License
CFII-CFI Instrument Rtng