This job is available in 4 locations
Fairfax, Virginia, United States
Chicago, Illinois, United States
Newark, New Jersey, United States
Houston, Texas, United States
Job overview and responsibilities
This position is responsible for day to day operational, financial, safety and staff performance, including host government, federal, state and local airport specific requirements such as security checkpoint and baggage screening in accordance with U.S. TSA security directives, FAA, CBP of assigned stations. This Area Manager is responsible for different locations in Caribbean.
Monitors performance against plans and initiates corrective actions to improve results
Coordinates and provides functional guidance and supervision of contracted ground handling agents
Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations as applicable
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
Manage vendor service contracts as required
Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors
Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
Monitors all performance against plans and initiates corrective actions to improve results
Manages the station budget, third-party staffing forecasts, and resource requirements
Collaborate in collateral assignments as required by the region leader
Manage vendor service contracts
Required
Bachelor's degree or 4 years of relevant work experience
4+ years of experience Airport Operations Management
Knowledge of airport operations to include;, terminal / ramp operations and customer service
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem solving skills and drive for excellence
Safety Awareness, being aware of conditions that affects employees, company assets and customers
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Travel Required +60%
Strong communication and interpersonal skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
International experience
Languages French or Dutch
Vendor management experience