Enterprise Holdings is the largest car rental provider in the world as measured by revenue and fleet. The company and its affiliate Enterprise Fleet Management – which combined offer a total transportation solution that includes extensive car rental and car-sharing services, truck rental, corporate fleet management and retail car sales – accounted for $24.1 billion in revenue and operated 2 million vehicles throughout the world in 2018. Enterprise Holdings’ annual revenues also place it near the top of the global travel industry, exceeding all other rental car companies, many airlines, and most cruise lines, hotels, tour operators and online travel agencies. Enterprise Holdings’ regional subsidiaries and Enterprise Fleet Management currently employ more than 100,000 people worldwide. Through its integrated global network of independent regional subsidiaries and franchises, Enterprise Holdings operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 10,000 fully staffed neighborhood and airport locations. The Enterprise Holdings global network operates in more than 90 countries and territories, including North America, Central America, South America, the Caribbean and Europe, as well as parts of Asia-Pacific and the Middle East. Today, the company’s three brands serve more than 95 percent of the worldwide car rental market. The Aviation Department was founded over four decades ago by the company founder, Jack Taylor who named the company after the aircraft carrier on which he served as a Navy pilot during WWII - the USS Enterprise. The department currently operates Gulfstream G450 and G550 aircraft. The [redacted] Corporate Aviation department has an immediate opening for a Lead Flight Attendant. The Lead Flight Attendant will report to the Chief Pilot, as well as the Captain of each flight. The ideal candidate is both a self-starter and a team player that possesses a strong, service-oriented work ethic. The Lead Flight Attendant is responsible for developing process and procedures to maintain a safe and exceptional flight experience for executives and other passengers during domestic and international flights on our large cabin corporate jets. The Lead Flight Attendant is also responsible for managing vendor relationships, sourcing and managing two or more contract flight attendants and managing catering services for all flights. This position is based near the company’s Corporate Headquarters, and will require residency in the St. Louis, Missouri area. Responsibilities Responsible for the selection and evaluation of two or more contract cabin attendants: Manage scheduling of cabin attendants; determining which flights each attendant is needed; Develop and maintain cabin attendant on-boarding, training, develop policies and procedures for cabin attendants Manage to ensure cabin attendants remain compliant with established flight time rules as well as any other operating procedures Ensure training and education is current for the flight crew as well as contract cabin attendants, accordinging to FAA regulations and safety norms Manage catering services for all flights, determine appropriate options for each flight select applicable catering vendors and manager catering relationships; plan, coordinate and approve catering purchases ensuring quality and cost control Develop and maintain detailed procedures for the operation of aircraft cabin technology, developing and providing any technology training for crew and passengers; Maintain and troubleshoot cabin technology Manage bi-annual safety training for the department as well as executives; develop and manage food safety training for the crew Evaluate and manage relationships with safety training providers Manage, plan and maintain an organized hangar stockroom and assist with restocking and resetting aircraft per company policy; approving all aircraft supply purchases; evaluate, update and communicate changes in the preferences required onboard company aircraft Manage and ensure an exceptional experience for executives and other passengers during flight; Ensure friendly, discreet and professional cabin service; source, prepare and serve food and/or beverages with attention to high quality presentation Comply with safety regulations and ensure safety of company aircraft, passengers and crews by: Explaining all safety equipment and verify that passengers are following safety signs and procedures Communicating safety concerns to employees directly or through the safety management reporting system Improving passenger safety by ensuring compliance with safety measures such as properly stowing baggage, seatbelt usage, and properly loading including nets and locks Providing effective leadership, direction and assistance in emergency and non-emergency situations Operating, activating, or opening all doors that serve as an exit including emergency exits Identify and communicate to the flight crew a medical condition that requires immediate intervention Communicate a medical condition to an airborne medical service provider and follow physician guidance for basic first-aid Staying abreast of all flight safety procedures and regulations; maintaining a thorough understanding of aircraft emergency equipment Equal Opportunity Employer/Disability/Veterans Qualifications Minimum: Technical/Vocational Completion of FlightSafety, FACTS, or equivalent cabin attendant certified training, required Five years Corporate Flight Attendant experience, required First Aid training, required Certified to perform cardiopulmonary resuscitation (CPR) and the usage of an automated external defibrillator (AED), required Possess and maintain passport without restrictions for international travel, required Knowledgeable with safe food handling procedures (strong culinary/fine dining experience preferred), required Willingness to travel extensively and work varied and changing schedules which include weekend and holidays, required Must be authorized to work in the United States and not require work authorization sponsorship from our company for an employment based work permit or other work authorization document now or in the future Competency based: Results-Oriented • Focuses on accomplishing tasks and achieving positive results • Acts and communicates with the end objective in mind • Is motivated by achieving results Problem Solving • Determines the best solution based on the facts available • Addresses problems in a timely manner • Provides multiple solutions (when applicable) for resolving problems Communication • Effectively communicates both verbally and in writing • Clearly communicates messages, thoughts, and ideas to others • Demonstrates strong presentation skills Flexibility • Readily adapts to change • Moves easily from one task or responsibility to another • Is able to perform tasks or complete processes in ambiguous situations Working With a Team • Works well with a diverse group of individuals • Places the team’s needs and goals ahead of those of the individual, when necessary • Fosters an environment of camaraderie Planning and Organizing • Schedules and plans for short-term and long-term tasks and goals • Prioritizes activities and responsibilities to achieve goals and meet deadlines • Works in an orderly, timely, and organized manner Customer Service • Provides excellent service to both internal and external customers • Meets others’ needs in a timely manner and with a positive attitude • Places others’ needs above one’s own needs