Description
[redacted]. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at [redacted]
Role Summary:
Provides the highest levels of Safety and Service to MSG Aviation’s clients, travelers and guests consistent with applicable FAA CFR’s, ICAO Standards and MSG Aviation’s FOM while maintaining a professional decorum at all times.
The Flight Attendant provides the appropriate environment for the passengers to extract the maximum value from their travel time. The Flight Attendant will exercise seasoned judgment to determine and deliver the appropriate levels of service desired by the travelers, sensing what the travelers will require before they make the request. This could mean providing high levels of service for a large group or remaining in the background.
Specific Functions/Activities Summary
Works within MSG Aviation to maintain a culture of safety with efficient procedures that support customer service.
Functions as a crew member in full coordination with the flight deck crew, maintenance and Flight Dispatch.
Thorough knowledge of MSG Aviation’s FOM.
Checks and prepares the cabin for flight.
Thorough knowledge of and trouble shooting of all cabin systems (environmental, galley, seating/berthing, lavs), traveler productivity (communications, Wi-Fi) and entertainment systems.
Plans menus, procure supplies and provide first class food and beverage services.
Vets all catering vendors for food and beverage safety, quality and economics before utilizing their services. Conducts on-site audits of frequent providers on at least an annual basis.
Maintains copies of health department inspection reports of all frequented catering providers.
Maintains a clean and neat cabin environment during all phases of flight.
Makes extraordinary efforts to fulfill passenger requests.
Participates in MSG Aviation special projects and performs other duties as assigned.
Qualifications:
Three (3) years or more of successful experience as a Flight Attendant with high profile, EHNW travelers.
Excellent “Command Presence” in the cabin with MSG Aviation clients, travelers and guests.
Very effective communication and interpersonal skills with a “Team Orientation”.
A comprehensive background and working knowledge of the Culinary Arts, Food Safety, Beverage Selection/Management, Menu Planning and Presentation.
Valid US Passport with no foreign jurisdiction entry/exit restrictions as well as appropriate visas and foreign work permits.
Bachelors degree or progress there towards.
Culinary Arts advance training (such as CIA or equivalent).
Formal Flight Attendant Certification by FACTS or 14 CFR Part 121 Carrier.
Contemporaneous (within 12 months) Safety Training (MedAire, FACTS, Flight Safety, Open Water Survival).
Emergency Medical ‘First Responder’ certified and current
Education:
Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.