Description
Supervisor Inflight Services - TPA
Tampa International Airport
Working at [redacted] is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
Breeze is hiring- join us!
The Inflight Supervisor will support the Inflight Services Regional Manager and will collaborate with other departments to ensure the highest level of safety, efficiency, and overall success of Breeze. To achieve that objective, they will monitor the overall performance of a team of flight attendants and provide guidance and leadership while supporting departmental goals.
Here’s what you’ll do
Lead initiatives to achieve on-time performance goals set for their base/region
Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed
Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions
Coach and develop flight attendants to reach and exceed expected performance levels
Conduct fact-finding and investigation meetings while being accountable for timely and accurate processes
Assist recruitment with hiring Flight Attendants
Assist Inflight Training as an ATI and ATS when necessary
Promote safety and compliance with all regulatory and Breeze requirements
Demonstrate knowledge of key base and department metrics and performance indicators and the department’s performance relative to them
Conduct delay investigations and perform line checks on board revenue flights
Maintain accurate employment records of Flight Attendants
Ensure any direct reports understand and apply Breeze Guest Commitment and Guest Service standards to their daily responsibilities
Model Breeze’s guest service standards in personal actions and when providing leadership direction
Assist Inflight Services and Guest Services senior leadership as needed
Cross-utilized with the Guest Service department
Ensure and maintain a safe environment and operation
Identify and implement operational improvements
Assist Inflight and Guest Services with administering performance and attendance reporting and corrective action to Flight Attendants and Airport Team Members assigned to their base
Follow up on all base delays
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Must pass a DOT pre-employment drug test
Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
Here’s what you need to be successful
Minimum Qualifications
2+ years leading a diverse workforce
3+ years flight attendant experience
Ability to obtain and maintain current [redacted] Flight Attendant Certification
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
Ability to be cross-utilized in the Inflight Services and Station Operations departments
Knowledgeable in Inflight Service and working with the FAA, DOT and TSA
Outstanding leadership capabilities, with ability to lead, train, and motivate
Adaptable / Flexible to work nights, weekends and holidays
Preferred Qualifications
4-year degree or equivalent work experience
Skills/Talents
Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
A self-starter with excellent verbal and written communication skills
Good work ethic
Ability to work in a fast-paced team environment
Ability to handle stressful environments
Proven troubleshooting skills
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Ability to travel often
Exemplifies Breeze’s safety culture, values, and mission
Perks of the Job
Health, Vision and Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
PTO
Travel on Breeze and other Airlines too!
[redacted] provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
[redacted] will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual [redacted] posting, please apply online at [redacted] then click “Careers” at the bottom of the page.