The Charter Sales & Flight Control Specialist is responsible for maintaining and growing charter sales revenue by maintaining previous client accounts and prospecting for new charter opportunities with main focus on the Aspen market. They will also contribute to inbound sales by providing fast response to all quote requests and assist with flight coordination for booked trips. Essential Functions: Drive charter revenue growth through phone calls, outreach emails and face-to-face meetings with a focus on creating new business opportunities. Cultivate and build on relationships with customers. Maintain accurate customer database Communicate effectively with all customers, owners and internal customers. Open office and be present for customers that may come in with charter needs He or she shall have excellent negotiation and prospecting skills as well as the ability to demonstrate an overall high motivation for selling. They must be self-motivated, outgoing and well-organized. They will be responsible for maintaining appearance of Aspen office and crew room. Maintain positive relationship with all ASE airport employees. They must report his/her monthly progress on networking, bookings, potential future bookings and game plan for driving business to Mayo. They will work alongside inside sales team by assisting with inbound phone calls, charter inbox, charter pad requests and charter pad requests. They must be able to handle the complete sales cycle, beginning with the initial opportunity, qualification, quoting, and follow up. They will enter and track his/her current pipeline through [redacted]’s CRM Which will include: Follow up’s and outreach should be attempted in the form of phone calls, with email as secondary method of contact. They will provide a weekly report (Friday’s) to detail his outreach stats for the week, names of new contacts made, bookings and close-to bookings with the game plan for closing those bookings. Demonstrate the ability to sell against the competition with strong negotiation and selling skills. Maintain a high level of product knowledge of all company products and services. Assist with arranging catering, ground transportation, flight following and completing checklist items within FOS to ensure the clients trip runs smoothly. Check airmail for possible charter opportunities and send quotes. Receive and assign aircraft scheduling requests in accordance with aircraft capabilities and limitations, and according to Federal Aviation Regulations (FAR’s) and Mayo policies. Communicate information to flight crewmembers as it pertains to flight logistics and customer information. Assign flight crewmembers to aircraft as required under the supervision of the Director of Operations and Chief Pilot and per [redacted] policies and procedures. Flight following of all aircraft to maintain operational control as required but FAA regulations. Flight following with customer (Retail or Broker) to maintain high level of communication and customer service. Promotes active safety culture and performs duties safely and to Mayo’s quality standards. Cooperate in conduct with the Safety Management System, and be instrumental with corrective action plans and preventative measures. Ensure compliance with applicable rules, regulations, and organizational standards. Meet or exceed sales quota as assigned. Expense Reports. Keep track of aircraft stock and request order when low On call shifts as needed to provide 24/7 coverage. Job Qualifications: Results oriented—proven ability to achieve goals, follow through and meet deadlines. Customer service—manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service. Interpersonal—focuses on solving conflict; maintains confidentiality; maintains professionalism and composure in all situations. Communication—speaks clearly and persuasively. Listens and gets clarification; responds well to questions. Business Acumen—understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Networking—establishes and maintains networking relationships with industry influencers and key strategic partners. Experience: Bachelor’s degree in Business Administration or Marketing, or four to ten years related experience or equivalent combination of education and experience. Four to ten years-experience working in corporate aviation charter industry or VIP sales experience in the high-end concierge, travel, or luxury industries required. A high level of motivation and interpersonal skills required. Experience in sales and contract negotiations in Charter and Managed Aircraft Operations preferred. Strong background in 135 aircraft operations/regulations preferred. Sales Force or other customer- relationship management software. Experience using FOS Benefits: We offer eligible employees and their families a comprehensive and competitive benefit package, including: Medical, dental, vision, and life insurance for employees, their spouses, and dependents Wellness program Health savings account Medical and dependent care flexible spending accounts Short and long-term disability 401(k) retirement plan Aflac Paid time off Employee discounts Note: Employees are held accountable for all duties of this job. This job description is not intended to be an all-inclusive list of all duties, responsibilities or qualifications associated with the job. All positions are subject to a background check and drug test. [redacted] Inc. is an EEOC employer.