Inflight Services The Inflight Services department includes flight attendants and the teams that support them. Job overview and responsibilities Responsible for the performance and leadership of a team flight attendants at United’s London Heathrow Base. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction. Flight Attendant Performance Engage flight attendants to deliver excellent customer service and on-time operational performance Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met Conduct investigations on performance, complaints or other work-related issues. Collaborate with Inflight Contract Support and HR in hearings and in writing decisions Set expectations with flight attendant team that are aligned with company policy and union contracts Customer and Employee Satisfaction Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met Safety Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team Coordinates with Inflight safety on all safety investigations that involve flight attendant team Provide local support to flight attendant team for any inflight safety incident Provide local support to flight attendant team for any inflight safety incident This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Required Bachelor’s degree or equivalent work experience Will need to attend Flight Attendant training to earn FAA certification Effective presentation skills, planning and organizational skills Experience leading and influencing a team and customer service experience Strong written and oral communication skills Conflict resolution and decision making, with the ability to lead Must be legally authorized to work in United Kingdom for any employer without sponsorship Regular attendance and punctuality in accordance with United\'s policies is essential for this role and full time attendance is required at the Heathrow office Will be required to travel regularly to attend business meetings/training, as well as conduct observation flights and recognition flights to maintain product awareness High level of schedule flexibility required due to the needs of the operation and being part of a small team Successful completion of interview required to meet job qualification Preferred Experience in Inflight Service Experience supervising union personnel