As a Horizon Air flight attendant, you’ll fly regionally throughout the West, creating signature inflight experiences can make for a fun and challenging career. Our flight attendants always keep safety as their number-one priority and always bring their best selves to work. If you can manage a flexible schedule, commit to upholding our high standards, and create remarkable moments that people will remember, we want to hear from you. Role Summary The Manager of Labor and Performance implements and supports labor relations and performance strategies that align with Horizon Air’s overall long-term business and labor relations objectives. This role in critical in fostering a strong partnership with union leadership to achieve business needs in compliance of the Flight Attendants (AFA) contracts. This role ensures that all contractual items are administered in accordance with Horizon Air contractual requirements, company values, and relevant employment law. As a People Leader, the Manager of Labor and Performance leads and establishes priorities for the team to implement sustainable processes and policies that enable a successful airline growth. Key Duties Executes the strategy for performance management and labor relations objectives at Horizon Air. Provides leadership toward improving long-term labor relations using facts, data, and measures, with a strong focus on building trusting relationships with AFA. Supports the development and implementation of sustainable policies and processes to enable successful airline growth. Collaborates with QX management and union representatives for contract interpretation and labor issues. Ensures all contractual issues are administered in accordance with QX contractual requirements, company values, and employment law. Ensures leaders are prepared for the collective bargaining process, including alignment with Horizon Air overall labor relations strategy and long-term objectives. Provides proper and regular communications to union leaders and the labor relations team and supports the development of company-wide communications. Maintains productive, harmonious, and cooperative relationships with key officials of unions representing Alaska Airlines organized workforces. Develops measures and outputs to inform business/divisional leaders about the state of labor relations within the organization using industry data and the results of day-to-day contract administration. Oversees the day-to-day administration of union contracts, including discipline issues. Guides Inflight team on investigations, grievance process/hearings, and disciplinary assessment. Reviews all grievance files, discerns intervention, and proactively prepares grievance files for potential arbitration. Provides regular communications to union leaders and the labor relations team and supports the development of company-wide communications in support of the Vice President and Managing Director of Labor Relations and Inflight. Assesses/supports leadership training in Collective Bargaining Agreements (CBA) and Labor Relations for assigned area of responsibility. Develops productive and collaborative relationships with HR, Legal, Finance, and operations leaders. Supervises the work performed by department staff and other cross-functional teams. Job-Specific Experience, Education & Skills Required A minimum of 5 years of labor relations experience (via direct labor relations experience or leading a team in those areas). 2 years of leadership experience, with at least some of this experience directly leading people. Bachelor’s degree with a focus in labor relations, human resources, or business-related field, or an additional two years of experience/training in lieu of this degree. Knowledge of the airline industry and its history of labor relations across the industry as well as within Alaska/[redacted]. Progressive knowledge of all facets of labor contract administration and a deep knowledge and history of the contracts they support. Proficiency in the preparations of documents, financial analysis, and presentations, etc. Excellent communication skills (e.g., verbal, written, listening), with the ability to persuasively communicate ideas. Tactful negotiation skills, with ability to build trust with internal customers and manage confidential data with discretion. Ability to prioritize and work well under pressure while remaining professional, reliable, enthusiastic, self-reliant, self-motivated, and assertive. Knowledge of employee investigation/discipline procedures/conflict resolution. High school diploma or equivalent required Minimum age of 18 Must be authorized to work in the U.S. Preferred Prior experience with conflict resolution, project management, and financial concepts. Exposure/education in labor law, conflict resolution, and arbitration/mediation. Direct or indirect experience in negotiating contracts and airline labor negotiations. Knowledge of contract law, labor law, Railway Labor Act, and relevant case law. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Total Rewards Competitive total rewards package Medical, dental and vision benefits 401k match program Monthly incentive pay plan Annual incentive pay plan Generous paid time off Travel privileges on Alaska Airlines & Horizon Air FLSA Status Exempt Employment Type Full-Time Regular/Temporary Regular