At [redacted], we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘?ina and introducing our islands to the world! Position Overview The General Manager manages, plans, coordinates, directs and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal and company regulations, policies and procedures. This position reports to the Sr. Director of Mainland Stations, Airport Operations Key Responsibilities Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures are met in a timely and accurate manner Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action as required; works with Company representatives in evaluating whether to renew the contract or not Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely and accurate way Lead, coach and manage others. Expected to advocate for front line employees and keep them positive and engaged Serves as a representative of [redacted] at airport, community, and/or governmental functions as required. Other duties as assigned Requirements Minimum Requirements High school diploma or GED Three years airline supervisory experience or five years in related field Ability to lead and motivate others to successful outcomes Thorough knowledge of airline/airport ground-handling procedures and FAA regulations regarding terminal and ramp operations, security and safety Working knowledge of Immigration, Customs and related regulatory policies/procedures Strong communication and interpersonal skills Strong business acumen and ability to manage budgets and projects Strong computer skills – MS Office and Sabre Must have GSC (Ground Security Coordinator) and CRO (Customer Resolution Officer) certification (qualified within 6 months of starting/transferring into position) **All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with [redacted] and any employment offer will be withdrawn. Preferred Qualifications Bachelor’s degree