Executive Jet Management ([redacted]), a Berkshire Hathaway company, is looking to hire a Vice President of Owner Services to work at our Headquarters in Cincinnati, Ohio. Purpose of Position: The Vice President of Owner Services (VPOS) is responsible for 70 aircraft and supports the relationship with each individual account owner including crewmembers and/or office employees assigned to that account. The VPOS is part of the Management Sales team by meeting with potential clients, retaining current owners, providing proposals for new aircraft, forecasting budgets for future and current aircraft owners. The VPOS coordinates the assimilation of the account into the [redacted] aircraft management system and communicates the customer\'s expectations to [redacted]\'s internal departments. This position is responsible to report account success and/or challenges with internal departments and facilitate solutions in an efficient, profitable and effective manner. The VPOS monitors the account for quality control and serves as a problem-solver for any high-level issues that may arise. In this position, the VPOS assists with the strategic outlook of the account as it relates to crewmember hiring, aircraft operation, including utilization, new aircraft assessment, billing, upgrades and cost-analysis. This position requires a thorough understanding of Part 91 and Part 135 operations and the various account structures (Part 91, Retail Charter, Hybrid) to be able to guide clients through the management of their aircraft and to make recommendations for the use of other company products (Fractional, Charter, Card, Ownership). Major Duties/Responsibilities and Essential Functions: Developing and maintaining excellent relationships with new and existing clients to maximize client satisfaction and account retention potential. Client relationships will include the decision-maker, scheduling point of contact, crewmembers and any additional key contact point within the client\'s organization. Travels to meet with the client and/or crew members on an annual basis or as needed to review the status of the account, opportunities for improvement and share successes from the year. Prioritizes Owner initiatives and ensures initiatives are completed with both business and Owner value in mind. Assumes responsibility for escalated Owner issues with the goal of immediate resolution. Informs or involves other departments as appropriate. Focus on initiatives such as customer retention, owner satisfaction and improving the overall customer experience. Analyzes information and evaluates the results to choose the best solution and solve problems. Demonstrates the ability to translate client needs and business opportunities and relay pertinent information to the applicable individual or department. Serves as a client advocate throughout the organization. Works with the Conformity team, Human Resources and assigned Owner Services team to on-board the client, crew members and/or office employees and aircraft. Coordinates with departments such as Training, Human Resources, Operations, Maintenance and Finance to solve customer-related issues. Renegotiates management contracts when new aircraft are acquired or material changes are made regarding aircraft operation. Takes on sales role by providing analysis and assessment of new aircraft types and aircraft upgrades. Works with the Owner Reporting team to create, adjust and maintain budgets, as well as provide regular reporting on those budgets. Provides guidance on industry and company salaries for crew members, making recommendations on salaries for job offers as well as routine merit increases and bonuses. Assist the [redacted] sales team with the client sales process by meeting with potential clients and providing account data. Coordinates with both NetJets and Charter to ensure continuity between managed aircraft, charter and NetJets accounts. Establishes relationships with NetJets, [redacted] China and NetJets Europe to foster globalized business practices and strategies. Acts daily as the primary point of contact for Owner Services relationship issues. Manages employee performance and behavior and provides career development of Directors and their respective teams. Leads with a collaborative style with each OS Director to achieve integrated solutions for our Owners. Interviews and assists in the selection of new departmental employees to steer the team in a positive direction to attract and retain the top talent in the industry. Monitor the profitability of each assigned account on monthly basis. Coordinates with Finance to ensure timely payments both to the company and to the client. Works closely with the Finance team to facilitate the client billing process and oftentimes to explain billing with owners, crewmembers, office employees and owner account representatives in adherence to the Revenue Policy or individual owner guidelines. Minimum Qualification: 8+ years\' related work experience. Bachelor\'s Degree in Aviation and/or Business. Strong understanding of aviation terminology and the business aircraft industry. A general understanding of the various new and pre-owned business aircraft and their operational. capabilities, strengths and weaknesses, and purchase cost. Ability to travel, as needed, to meet with aircraft Owners. Airline, corporate, military or private pilot experience preferred. Additional Skills Required: Outstanding interpersonal skills. Experience managing a team of direct reports. Excellent communication and organizational skills. Negotiating and problem-solving skills. Ability to think analytically. Business knowledge/acumen, including financial awareness and understanding. Customer Data Base Management interface skills. Demonstrated ability to make sound decisions under pressure. Benefits Package: Full complement of attractive benefits to our team members, including Medical, Dental and Vision. 401(k) Savings Plan. The company provides a 53% matching contribution of your pretax contributions, up to the first 20% of your contributions per pay. Company provided Short Term Disability Flexible Spending Account (FSA) Prescription Drug Benefit Plan Executive Jet Management is an equal opportunity employer. To ensure a safe environment, we conduct pre-employment drug screening and background checks.